Customer Maintenance Manager

We are recruiting for a Customer Maintenance Manager to join our business in Germany. Position Title: Customer Maintenance Manager Duration: 1 year contract Start Date: ASAP Location: Dusseldorf, Germany Contact: Iulia Balan | +49 (0) 89 23 88 98 62 Working closely with the Account and the Service/Solution teams you will assume the following responsibilities: Manage the Maintenance team to set up processes that are aligned with the Customer operations and customer contract while keeping within the allocated Maintenance management resource plans Directs all Maintenance related activities to ensure time schedules are being achieved and all quality standards are being implemented according to the Contract Overall management of the complete Maintenance Organisation towards the Customer. Responsible for overall Maintenance team morale and achieving the Maintenance goals and maintaining the planned cost base Work closely with the Head of Operation in ensuring resourcing needs are made known in advance of requirements. Under the guidance of the Line Manager, the jobholder is expected to perform (but is not limited to) the following tasks: Responsible for the overall coordination of the Maintenance Set-up Builds up the Maintenance team and ensures the office/location/staff/tools are established as per the Maintenance requirements Direct interface with the Customer Operations management team Establish contract deliverables and assigns to Maintenance team, review deliverable achievements on regular basis and take necessary measures to ensure the overall contract compliancy Responsible to prepare high level Maintenance plans for the customer, and deliver on the set targets with minimal diversions to the plans Ensures Maintenance team understands clearly the Maintenance objectives and deliverables targets and deadlines Responsible for the regular evaluation of Maintenance team personnel capability and performance, and takes necessary measures to align efforts and overall performance Responsible for the Maintenance team progress and customer satisfaction Responsible to ensure that Maintenance activities is also in line with the cost base Responsible for the overall achievement of committed KPI ́s and SLA’s Responsible to ensure the highest quality standards are met, and works are carried out in line with the local Health and Safety rules and regulations Ensure that all contractual deliverables are adhered to according to the defined Maintenance SLA’s Act as key escalation point for the customer for all Operational issues Provide regular reporting on Open Tickets, RCA’s Owns the governance structure for Operations towards the customer including preparation and attendance at Operational review meetings Responsible for the scoping, ramp-up and delivery of Operational services towards the customer and successful delivery What we need for this role To be successful, you will possess the following skills and attributes: Educated to Degree Level, preferably in Telecoms, Electronics or Computer Science Minimum of 8 years Maintenance experience in the Mobile Telecommunication Market Strong decision-making and management skills Self-confident and firm stance towards the Customer, Partners, Staff and Subcontractors Proven ability to control the performance of Staff / Partners / Subcontractors MS Office Suite (Highly Competent User) Excel, Word & PowerPoint (High Competence) Fluent in spoken and written English. German an advantage Good report writing skills Willingness to travel as required for short term meetings Ability to work under tight timelines and demands A high level of presentation, communication and planning skills. Effective communicator with excellent inter-personnel and presentation skills Able to access and communicate with all levels of management Enthusiastic and positive attitude Self-motivated, able to work with minimal supervision Experience working with an offshore support organisation in delivering Telco services What does success look like? You will have succeeded in developing excellent customer relations and be seen both internally and by our customer as the key go to contact to ensure Operational success You will have identified your key stakeholders and built strong relationships from the outset You will have developed the Client’s Operational framework in conjunction with customer and internal organisations and understand the key deliverables and dependencies throughout You will have structured the governance with the customer and developed the means to communicate timeline adherence, risks, issues and mitigation plans For more details contact: sales(at)manningglobal.com Quoting reference: DE_MGIB_CMM_13185 Or call Iulia on: +49 (0) 89 23 88 98 62 View our latest jobs: Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. 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