TECHNICAL SUPPORT - GERMANS - BARCELONA

TECHNICAL SUPPORT ADVISOR - GERMAN SPEAKERS - BARCELONA

Salary: €20,500 gross/year + up to €2,000 annual bonus

Highlight / Note: On-site | German C1-C2 + English B2

Location: Barcelona, Spain (on-site)

Start date: 3rd March 2026

Working hours: 39 hours/week | Monday to Friday, 09:00 – 18:00

Role Description
Are you a German speaker with technical expertise looking for a stable on-site role in Barcelona?

Join a dynamic team as a Technical Support Advisor and provide high-quality technical support and customer service to German-speaking users. Youll diagnose and resolve technical issues, ensure excellent customer experiences, and collaborate with internal teams to maintain service quality.

Key Responsibilities

• Provide technical support and assistance to German-speaking users

• Diagnose and resolve technical issues in a timely and professional manner

• Log, track, and document incidents using internal systems

• Escalate complex cases to higher-level support teams when necessary

• Ensure compliance with SLAs and quality standards

• Communicate clearly and professionally with customers

Candidate Profile

• Native or C1/C2 level German (mandatory)

• Minimum 2 years of experience in Customer Support or Technical Support

• Comfortable using IT systems and ticketing tools

• Strong communication skills and customer-oriented mindset

• Ability to work on-site in Barcelona

Nice to Have

• Additional technical knowledge (IT, software, hardware, etc.)

• Previous experience in an international or multicultural environment

• Intermediate English

Benefits

• Annual bonus: up to €2,000 gross based on performance

• Stable Monday–Friday schedule

• Initial training and ongoing support

• Dynamic and collaborative work environment

Call to Action
Ready to join a fast-paced technical support team in Barcelona and help German-speaking users solve their issues? Apply now and take the next step in your career as a Technical Support Advisor!