Solution Delivery Specialist (m/f/d)

Additional Locations: Netherlands-Kerkrade

Diversity - Innovation - Caring - Global Collaboration - Winning Spirit - High Performance

At Boston Scientific, we’ll give you the opportunity to harness all that’s within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information and training, we’ll help you in advancing your skills and career. Here, you’ll be supported in progressing – whatever your ambitions.

The resource will be part of the Solution Delivery team, focusing on order automation and process improvements.

Your Responsibilities will include:

• Configure and maintain order processing systems to facilitate accurate, smooth and efficient order entry, such as Esker and EDI.
• Contribute to reach the EMEA/country automation target.
• Actively participate to knowledge sharing / best practice sessions to improve overall knowledge to have a positive impact on automation.
• Contribute on identifying EMEA/country Automation blockers and support projects to solve them.
• Ensure timely tasks/projects completion ensuring current policies and practices are followed and keeping accurate documentation.
• Continuously seek and drive improvements by piloting new tools / ideas and sharing these with others to leverage.
• Apply experience & knowledge in a variety of situations to accomplish defined goals at customer, GCX organization and/or even broader BSC level.
• Support the deployment of Global Customer Experience (GCX) solutions to in- and external customers.

• Impact quality and effectiveness of service activities provided to the customer.

What we are looking for:

• Fast learner with a curiosity and aptitude for technical learning.
• Ideally 3 years of experience in MedTech is preferable or customer care organization
• Strong interest in automation technologies, like EDI and willingness to learn new tools and concepts.

• Customer care orientation.
• Effective communication and interpersonal skills, ability to collaborate with team members and interact with peers.

• Strong Analytical skills and structured thinking.
• Keen attention to detail and accurate data entry. Apply as well share Best Practices.
• Advanced use of Microsoft Office (Excel, Word, PowerPoint).
• Experience in usage of SAP and Service Cloud (SalesForce).
• Native in German, fluent in English; any other language will be an advantage.

What we can offer to you:

• A hybrid position: 3 days per week in the Düsseldorf office and the 2 other days remote.
• A competitive compensation and benefits package
• Working in an international environment
• Possibility to make an impact
• Fast Growing and innovative environment
• Possibility to work on personal development

A career with Boston Scientific is more than just a job. Join us and see what we mean. To grow our business, we make growing our people a top priority.

We, Boston Scientific, are an equal employment opportunity employer. We do not and will not make any personnel decisions (like recruiting, hiring, job assignments, and promotions) based on a person’s age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.

Requisition ID: 620192

As a leader in medical science for more than 40 years, we are committed to solving the challenges that matter most – united by a deep caring for human life. Our mission to advance science for life is about transforming lives through innovative medical solutions that improve patient lives, create value for our customers, and support our employees and the communities in which we operate. Now more than ever, we have a responsibility to apply those values to everything we do – as a global business and as a global corporate citizen.

So, choosing a career with Boston Scientific (NYSE: BSX) isn’t just business, it’s personal. And if you’re a natural problem-solver with the imagination, determination, and spirit to make a meaningful difference to people worldwide, we encourage you to apply and look forward to connecting with you!