After-sales Engineer (d/f/m)

About Us

Founded in 2012, Hanshow is a global leading digitalization solution provider in the pan-retail sector, possessing strong independent R&D, software & hardware integration capabilities, as well as advantaged resources across the whole industry chain.

Based on IoT, AI and big data technologies, Hanshow provides customers with integrated digital store solutions, including Electronic Shelf Labels (ESL), full-scene marketing, AIoT technology and a range of other applications. Serving more than 35,000 stores in over 50 countries, Hanshow has been a trusted partner among retailers worldwide, with a reach of over 50% of the top 100 global retailers and 66% of the top 100 domestic retailers.

In 2018, the German subsidiary Hanshow Germany GmbH was founded in the Düsseldorf’s Oberkassel area. To match the rapid growth of our business in Europe, we are actively recruiting a Sales Intern(d/f/m).

After-sales Engineer (d/f/m)

Are you looking for new challenges to level up your career? Would you like to play a key role in a fast-growing tech team? Are you deeply interested in new technologies which make life easier? Do you have the ambition to join an organization which has an impact globally?

Here’s an incredible opportunity for you in Hanshow!

As After-sales Engineer you will be the next driving force behind Hanshow. You are self-motivated and have a “can-do” attitude. You will work closely with other senior leaders across a variety of departments.

At Hanshow you will:

Within the technical department and reporting to the Technical and Service Director, you offer key customers technical and functional support throughout the development process and oversee project delivery. You identify and translate customer requirements and opportunities into effective hardware solutions.

As part of your function, your missions are:

• Diagnose and Repair Hardware Issues : Identify and troubleshoot hardware issues in various equipment, including electronic shelf label, and access point.
• Parts Replacement and Testing : Replace defective or damaged parts and test hardware functionality to ensure reliable operation.
• Documentation : Maintain detailed records of repairs, maintenance tasks, and inventory of parts and tools.
• Client Support : Provide technical support to clients or internal teams, addressing hardware issues promptly and professionally. Regular on-site inspection is mandatory.
• Collaboration with Engineering Teams : Work closely with R&D and other engineering teams to identify recurring hardware issues and contribute to product improvement.
• Inventory Management : Track and manage hardware inventory and repair tools, ensuring availability for repair and maintenance tasks.
• Compliance and Safety Standards : Adhere to company safety and regulatory guidelines during repairs and ensure compliance with industry standards.

Who are we looking for:

· Bachelor’s degree or above in IT, telecommunications, or related technical field.

· Must have at least 3-5 years of experience in project and technical support.

· Excellent command of English, Mandarin and Germany is required.

· Ability to troubleshoot and resolve issues, with the capacity to respond rapidly and effectively address urgent problems.

· Ability to work efficiently on several projects in parallel.

· Strong team collaboration and communication skills, with an ability to handle pressure effectively and prioritize tasks appropriately.

· Demonstrates a strong sense of responsibility and ownership in resolving issues for assigned clients.

· Driving license is a must

What we offer:

• Competitive salary in the relevant industry;
• Promising and sustainable self-development and prospects;
• Wide technical and modern environment with interesting challenges;
• Professional environment with an open communication culture;

Please do not hesitate to contact: [email protected] with your application, salary expectations and earliest possible start date!