Engineering Manager

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.

Our skilled #CognigyCrew are the people behind our leading technology and we are now looking for more talented people to join our global team.

Why you’ll love working at Cognigy - Our promise to you

We empower our people to be successful as part of a diverse, passionate and respectful team who are proud to be enabling customer and employee service that is loved by everyone.

We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts - Team, Trust, Transparency, Technology.

Your new role - Engineering Manager

Job location - On-site in Düsseldorf or remote in Germany

Our Engineering department is divided into cross-functional, verticalized development teams, who are focused on delivering continuous improvements, features and developing new products. With strong collaboration from our Support, QA and SRE Teams you will be ensuring the delivery process and the stability of our products. 

With the backing from our Product and People Team, our Director/Architect and VP of Engineering we are constantly looking to overcome new challenges, to innovate, and to ensure the success of our products and satisfaction of our customers. 

Your responsibilities will include

• Lead & Inspire – Manage, mentor, and coach a team of software engineers, fostering a culture of collaboration, innovation, and continuous improvement.
• Empower Growth – Provide resources, training, and mentorship to enhance engineers’ skills, ensuring they stay ahead of industry best practices.
• Set Clear Goals & Track Progress – Establish team objectives, conduct quarterly assessments, and provide actionable feedback to drive professional development.
• Ensure High-Quality Standards – Implement best practices and training programs to uphold product excellence and engineering quality.
• Remove Roadblocks – Identify and eliminate obstacles that hinder the team’s progress, enabling engineers to focus on impactful work.
• Optimize Structure & Processes – Design scalable team structures and workflows that support efficiency, agility, and long-term growth.
• Bridge Communication Gaps – Facilitate seamless collaboration between engineering disciplines to ensure alignment and knowledge sharing.
• Drive Continuous Improvement – Work alongside the Product Owner and Tech Lead to define and execute long-term initiatives that enhance team performance and innovation.
• Manage HR & Talent Strategy – Oversee recruitment, compensation, career development, and long-term vacation planning to support a thriving, motivated team.

Growth Potential

At Cognigy we are committed to your professional growth. This role offers significant opportunities for career development, including access to ongoing training, and involvement in high-impact projects allowing you to showcase and advance your unique skills and experience.

Requirements

About you

• Proven Leadership Experience – You have a strong track record of leading and managing engineering teams, driving both technical excellence and team growth.
• Exceptional Communication Skills – You can articulate technical and non-technical concepts clearly, ensuring alignment across teams and stakeholders.
• Strong Conflict Resolution & Feedback Culture – You handle challenges with diplomacy, foster open discussions, and create a culture where feedback is valued and constructive.
• Results-Driven & Pragmatic – You focus on achieving impactful outcomes, balancing high standards with a practical, solution-oriented mindset.
• Thrives in Fast-Paced Environments – You excel in dynamic settings, adapting to shifting priorities while maintaining clarity and focus.
• Empathetic & People-Centric – You genuinely care about your team’s well-being, fostering trust, collaboration, and a positive work environment.
• Supportive & Team-Oriented – You know how to build a culture of trust, ensuring engineers feel empowered, supported, and motivated to do their best work.
• Personable & Approachable – You enjoy engaging with people, building strong relationships, and creating a workplace where everyone feels valued.

Benefits

Life at Cognigy - what we offer you

We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include

• Attractive and performance-oriented salary
• Company Pension Scheme
• 25 days paid leave, plus 5 floating days, plus public holidays
• Unique opportunity to help build and shape the company, with little hierarchy
• Flexible working options
• Colleague recognition, reward and celebration events
• Global Employee Assistance Program
• ClassPass membership, giving you access to a variety of fitness and wellness experiences
• Ongoing learning and development opportunities, including Udemy
• One paid ‘Giving Back Day' each year, so you can volunteer for a charity or community activity of your choice
• Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more

Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.