Customer Experience Team Leader - Germany

Why loveholidays?

At loveholidays - we trailblaze together . We’re on a mission to open the world to everyone, giving our customers’ unlimited choice, unmatched ease and unmissable value for their next getaway. Our team is the driving force behind our role as our customers’ personal holiday expert - the smart way to get away.

Here, we're doing things differently to open the world to everyone, and our Customer Experience team is at the forefront of driving cutting-edge innovation . Join our fast-growing business where your ideas are heard and new thinking shapes how millions book their holidays.

You'll accelerate your growth in our fast-paced environment, tackling daily challenges and learning from inspiring leaders and teammates. Be empowered to create impact for our future by shaping the most-loved package holiday experience for millions. As we pursue ambitious plans to expand across Europe , you'll be part of a fun-loving international community achieving great things together.

The impact you’ll have:

As the Team Leader, you will play an instrumental role in setting up our first internationally based, in-house Customer Service team, equipping them for success and giving them the support they need to thrive and grow. Working with a team of real specialists who are dedicated to delivering great service, you will lead by example, bringing the visible passion, energy and determination required to make every customer experience a delight.

For the first 3-6 months at least, you’ll be in the office full-time as we establish a brand-new function. As the team grows, you’ll grow – building your people management skills, honing your knowledge of technology and process, and shaping a world-class customer experience.

Your day-to-day:

This is a role that will establish your future leadership credentials. We’re looking for an exceptional individual – you need driving ambition, a restless desire to go places in your career and a proven track record of bringing together a first-class team and uniting them with a clear mission. Experience within the travel industry would be perfect.

As the voice of our company, you must be able to communicate clearly in both written and spoken German, with fluent English as a second language. You must be able to listen, find information quickly, look after customers and find solutions.

Shift patterns:

This is a start-up operation, so it comes with huge opportunities to develop your career and, alongside those opportunities, the exceptional challenge of helping to build trust and recognition around our brand.

There’s a lot that can go wrong between booking a holiday and checking into your hotel – our job is to make sure that, when a problem happens, we fix it fast and we fix it first time. For this reason, we work Monday to Sunday (5 days out of 7), during the hours of 06h00 - 23h00.

Perks of joining us:

Other than an amazing environment for you to grow, have impact and show the world your incredible skills, we offer the following benefits: 

• Company pension contributions at 5%
• Individualised training budget for you to learn on the job and level yourself up
• Discounted holidays for you, your family and friends
• 25 days of holidays per annum (plus 8 public holidays) increases by 1 day for every second year of service, up to a maximum 30 days per annum
• Enhanced maternity/paternity leave
• Cycle to work scheme, season ticket loan and eye care vouchers

At loveholidays, we focus on developing an inclusive culture and environment that encourages personal growth and collective success. Each individual offers unique perspectives and ideas that increase the diversity and effectiveness of our teams. And we value the insight and potential you could bring on our continued journey.

The interview journey:

1. Interview panel with (Head of CX Germany, CX Director and MMB Manager) - 1 hour