Customer Support Agent for an Insurance Team - German speaking

Join us in Greece to help redefine insurance

Take this opportunity to work with a global leader in consumer protection and claims services. We’ve spent over 20 years building a global supply chain that uses modern technology and service innovation to create seamless customer experiences that can solve almost any issue, quick and easy, with no hassles.

Join a team united by the same end goal: to completely change the way people think about insurance plans.

What You’ll Do

• Guide & support customers: Communicate clearly and empathetically, using strong listening and questioning techniques to understand needs and explain complex insurance concepts in plain language.
• Resolve issues first time: Proactively address complaints and obstacles, aiming for accurate, timely resolutions.
• Champion customer care: Recognize vulnerabilities or special circumstances and maintain professionalism throughout the claim journey.
• Stay compliant: Adhere to applicable regulations (e.g., FCA for UK, GDPR for EU) and follow all internal quality standards and procedures.
• Own your outcomes: Take responsibility for assigned tasks and deliver correct solutions promptly.
• Work smart with tech: Navigate office software, CRM platforms, and claims systems to assist customers in real time.
• Document precisely: Keep claim and case notes complete, compliant, and up to date while multitasking across systems.
• Keep improving: Participate in ongoing training; stay current on products, regulations, and best practices; and suggest process enhancements.

Requirements

• Excellent German and good English language skills (spoken and written)
• Great communication skills, active listening, and the ability to simplify complex topics
• Problem-solving mindset, attention to detail, and accountability
• Comfort working across multiple systems (CRM, claims platforms, office tools)
• Familiarity with regulatory environments (e.g. FCA, MFSA and GDPR)
• Commitment to continuous learning and operational excellence

Benefits

• Complete support to help you ease your relocation to Greece (we cover your flight tickets expenses, hotel accommodation, support with the house searching process (-all at no cost to you-))
• Competitive monthly salary (14 salaries per year)
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community and social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place To Work –Certified Company that fosters diversity

Moreover, this is a great opportunity to advance your career and work for a multinational company, by developing strong experience and skills, while representing one of the biggest brands worldwide.