IT Process Manager (d/f/m)

About this Position

For our headquarter located unit dx we are looking for a global IT process manager in our global IT Service Operations Management team where we manage the IT(IL) processes Incident & Problem, IT Request, Change & Release Management and CMDB & Discovery.
This position supports the IT Process Owner: The IT Process Owner fully relies on accuracy and compliance management as well as risk- assessment of IT Process Manager for the following area: IT-Process Management. You will be responsible to drive the IT process with involved operational resources.

What you´ll do

• Drive continuous improvement and maintenance of global process guidelines and digitalized process workflow to ensure compliance according to Henkel's corporate standards
• Steer overall process delivery with operational teams at external partner and internal system engineers and process experts
• Responsibility for Operational Principles and exceptions to the corporate standards, its documentation and lifecycle
• Develop, implement and promote policies, processes and procedures and lifecycle on a corporate level
• Drive training and communication plan for the IT process for different stakeholders
• Responsibility for process related internal and external audits
• KPI reporting to keep management and stakeholders informed about process adherence, risks and risk-mitigation proposal
• Lead & participate in several meetings e.g. Process Governance Boards

What makes you a good fit

• Excellent university degree in IT relevant field,s e.g. economics, economical informatics, or economical engineering
• 8 years of professional experience in IT management, workflow application design as well as ITIL V3 /V4 Foundation Certificate is appreciated
• Experienced with agile frameworks preferably SCRUM
• Willingness to learn and ability to cope with conflicts
• Exceptional initiative, decisiveness, and strong analytical thinking
• Effective communication and convincing skills are essential
• Desire to work in a dynamic, agile, and challenging global environment
• Excellent English language skills, German language skills appreciated

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Company Pension Plan 100% financed by Henkel
• MEGA Preventive Health Insurance
• CareFlex Supplementary Care Insurance
• Mobility offer: My Henkel Bike and Jobticket

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.

JOB ID: 25082432

Job Locations: Germany, North Rhine Westphalia, Düsseldorf

Contact information for application-related questions: [email protected]

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