Client Director Germany

Client Director Germany Standort: Dusseldorf, Germany Veröffentlicht: Posted Today Arbeitszeit: Full time Job-ID: 356659 At QBE, our purpose is to enable a more resilient future. Are you passionate about working for one of the world’s largest insurers that offers excellent opportunities to grow your career and with offices in 26 countries? Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks. Today, we employ more than 13,000 people around the world. QBE Europe SA/NV is headquartered in Brussel and while we are international in our outlook, we are also proudly local in our operations with our german offices in Düsseldorf, Munich and Hambrug. Active in both the Lloyd’s and company market, QBE offers considerable diversity to the broking community. We are a socially responsible company and give our customers the ability to invest a portion of their premiums in environmentally and socially beneficial projects. With our comprehensive product offering and underwriting expertise, we are able to cover a wide range of business risks, helping our clients to identify them and minimise their exposure. As part of our growth ambition we are creating this new role. If you are looking for to be part of a successful organisation with strong growth ambitions, then read on. Client Director Germany The opportunity The purpose of this role is to support the establishment and growth of a Client Solutions Practice across the Division. The role is responsible for developing a quality client pipeline, maintaining key client accounts, and facilitating sustainable profitable growth. Your new role Act as the main point of contact for clients across all business areas, focusing on building and maintaining strong relationships. Collaborate closely with the Distribution team to drive client retention and ensure ongoing satisfaction. Monitor and enhance client satisfaction, using annual Voice of Customer (VOC) surveys to measure and improve service quality. Identify and pursue opportunities for cross-selling and upselling, maximizing value for both clients and the organization. Manage and prioritize top clients and large accounts, with criteria to be determined (such as minimum revenue and employee count), ensuring tailored solutions and dedicated support. Manage the opportunity pipeline and business to increase density build and structure programme design for clients. Engage with the Distribution and Client Engagement team for client acquisition. Ensure compliance with legal, regulatory frameworks, and corporate policies. Drive the design and maintenance of marketing and communication frameworks. Develop a strong client engagement focus for existing and new clients. Keep up to date with industry developments for continuous improvement. Provide specialist advice on underwriting programmes and legislation. Establish clear accountabilities and authority levels for direct reports to ensure goal delivery. About you Significant exposure to the insurance industry as a client manager either in insurance company or brokerage, with an ability to operate across all products. Strong track record in managing strategic client relationships at senior Executive AXCO Global Insurance Awards 2024 Winner: Network Management of the Year Insurance Business UK 5-Star Cyber Awards 2024: QBE rated as a 5-Star Cyber Insurer UK IT Industry Awards 2023 Winner: Green Technology Innovation of the Year Working Dads Employer Awards 2023 Winner: Parental Policies Award Insurance Post British Insurance Awards 2023: QBE rated as a 5-Star Employee You can view all our awards here Inclusion of Diversity We are striving to create a workplace culture where all our people feel included, and we are committed to building a diverse workforce that is reflective of the communities we operate in. We are proud to have partnerships with organisations such as Stonewall and Working Families, and our commitment to the Women in Finance Charter, the UN Women’s Empowerment Principles and Race at Work charter helps keep us accountable and transparent. For more information on our strategy targets please take a look at our Careers Page Accessibility Here at QBE, we are promoting an accessible workplace for all, which includes supporting candidates to perform at their best during their recruitment process. If you require any accommodations, please make your Talent Acquisition contact aware. ESG