Program Director

Our client, a leading multinational information technology services and consulting company is recruiting for a Program Director to join their business in Germany. Position Title: Program Director Position Type: Permanent Start Date: ASAP Location: Düsseldorf, Germany Contact: Bojan Ulemek | +49 89 23 88 98 671 Role Summary: Our client is looking for a seasoned Program Director with a strong background in driving large-scale Telco digital transformation programs, with specialization in ServiceNow and working knowledge of Salesforce. The role demands hands-on understanding of OSS/BSS, proven experience in managing complex enterprise programs, and the ability to lead high-performing cross-functional teams across geographies. The ideal candidate will also bring optional exposure to GSS (Global Shared Services) and IQGo platforms. Key Responsibilities: Lead multi-million-dollar transformation programs in the Telecom sector, encompassing ServiceNow, Salesforce, and OSS/BSS integration. Direct multiple project managers, workstreams, and delivery pods across platform and legacy ecosystems. Align stakeholder objectives across business, operations, IT, and external vendors. Drive integration between ServiceNow modules (ITSM, ITOM, TSOM, FSM, App Engine) and Salesforce BSS/CRM stack (including Velocity/Industries). Manage interactions between digital platforms and legacy OSS/BSS systems. Ensure adherence to scope, schedule, cost, and quality standards using Agile/SAFe delivery frameworks. Serve as executive sponsor interface, managing C-level expectations and program governance. Own risk mitigation, stakeholder alignment, and business value realization. Required Qualifications: 15+ years of experience in IT/Telecom with at least 7+ years in program management of digital transformation initiatives. Strong command over ServiceNow architecture and delivery, including ITSM, ITOM, FSM, and telecom-specific implementations. Working knowledge of Salesforce BSS/CRM platforms (e.g., Velocity, CPQ, Service Cloud). Deep understanding of Telco industry stack: OSS/BSS, TM Forum APIs, service assurance, and fulfilment flows. Experience in managing large, distributed teams (100+), global delivery models, and vendor ecosystems. Exposure to Agile, SAFe, and hybrid delivery frameworks. Excellent executive communication and stakeholder management skills. Prior client engagement experience in the European Telco market. Preferred / Optional Qualifications: Experience with GSS (Global Shared Services) delivery models. Familiarity with IQGo tools and platforms. Multilingual proficiency (especially German or French). PMP, PgMP, ITIL, SAFe certifications. Knowledge of Open Digital Architecture (ODA) and Telco AI/Automation frameworks. What Our Client Offers: Lead flagship transformation programs across Tier-1 Telcos. Work closely with CxOs, product vendors, and platform specialists. Influence platform adoption and industry best practices. Attractive compensation and career progression opportunities in Europe. For more details contact: sales(at)manningglobal.com Quoting reference: DE_MGBU_PD_ Or call Bojan on: +49 89 23 88 98 671 View our latest jobs: Follow us on twitter: @ManningGlobal If you know of anyone within your network who may also be interested in this position,would you please forward this ‘Email & Role’ to them. Please note: That we do all we can to respond to all applications but if we have not contacted you within 2 days following your application - its likely we have not shortlisted your CV for the position. Manning Global cannot consider your application for this role if you are working for the customer we are recruiting for If you are working for the client we are representing, but have confirmation you are leaving a permanent or contract position, please discuss this with us, so we can discuss representation with you. This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you have received this email in error please notify the originator of the message. Any views expressed in this message are those of the individual sender. Group Head Office Manning Global AG Hohenzollernstraße 60, 80801 Munich, Germany Sitz der Manning Global AG: München, HRB 170058 Amtsgericht München, Vorstandsvorsitz: Rachael Manning Munich (DE) – Dublin (IRE) – Liverpool (UK) – Zurich (CH) - Maastricht (NL) Lille (FR) – Changzhou (CN) – New York/Houston (USA) – Zagreb (HR) Timișoara (RO) – Madrid (ES) – Istanbul (TR) – Mexico (DF) – New Delhi (India)