Incident and Problem Manager (m/f/x)

Our partner, a well-known international retail corporation from Germany, is looking for a Incident and Problem Manager (m/f/x) . This is a full-time position in the Düsseldorf metropolitan area, Germany (hybrid work environment).

Relocation is not possible. Only candidates with a valid German work permit will be considered.

About the Company

Join a renowned market leader in their sector, celebrated for pioneering innovations and setting exceptional standards. Their vibrant work environment fosters professional growth and values individual contributions.

• Innovative Practices: Recognized for cutting-edge approaches and high standards
• Vibrant Work Culture: Join a dynamic team committed to innovation and continuous improvement
• Collaborative Environment: Foster creativity and idea-sharing within a supportive team

Tasks

• Act as the central point of contact for operational issues related to your product, collaborating closely with national departments and stakeholders
• Monitor incidents and problems affecting your product and define strategies to improve long-term stability and performance
• Work with Feature teams to ensure rapid resolution of operational malfunctions and incidents
• Manage communications with stakeholders, especially in the event of major incidents
• Roll out new product versions to national business units and ensure smooth operational transition
• Ensure compliance with service level agreements (SLAs) and produce regular reports
• Proactively contribute ideas to improve monitoring, incident response, and product robustness

Requirements

• 3–4+ years of professional experience in a similar role (e.g., Product Manager, Incident Manager, Problem Manager, 3rd Level Support, or Support Engineer) within an agile environment
• Strong analytical and communication skills, with an agile mindset and proactive work style
• Ability to collaborate effectively across teams and drive incident resolution independently
• Experience with IT ticketing tools such as ServiceNow
• Fluent in English (spoken and written); German is a plusNice-to-have knowledge of ITIL and IT service management methodologies

Benefits

• Flexible working hours and hybrid working regime (2–3 days in the office)
• Necessary equipment
• Access to cutting-edge technologies
• Competitive salary with holiday and Christmas bonuses
• Opportunities for ongoing training and professional development
• Comprehensive onboarding process with a buddy system for support
• Corporate health management program

If you are interested in joining the team as a Incident and Problem Manager (m/f/x) , do not hesitate to apply for the job and send us your CV.