Account Executive - Service Cloud

This position is at Salesforce

The selection process will be fully managed by Salesforce.

This opportunity is available in Munich - Germany, Frankfurt - Germany, Berlin - Germany, Düsseldorf - Germany, Stuttgart - Germany.

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*To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.* ### Job Category Sales ### Job Details **About Salesforce** Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World’s Most Innovative Company according to Forbes, and one of Fortune’s 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us! Salesforce is looking for talented, hardworking individuals with great energy, leadership and initiative to drive market success for the fastest growing Salesforce application: Service Cloud As an Account Executive (Service Cloud) you will be part of a team focusing on the Austrian market. You will formulate and execute a Service Cloud sales strategy for specific industries. Drive revenue growth by penetrating the current customer base and by developing new customers and new use cases. You will focus on identifying, structuring, leading and closing large deals, teaming closely with your counterparts in Service Cloud Sales and the customer owning core sales teams. **Responsibilities:** * Demand Generation: * Identify opportunities for Service Cloud in existing Salesforce Customer base * Create new leads from systematical prospecting of Service leaders * Leverage business from new & established relationships. * Customer Focus * Define the contribution of a service transformation to an overall account specific vision and plan * Define and pitch the specific value of a service transformation to prospect’s management * Build trusted relationships with Head of Service, understanding their challenges and demand * Strategise, negotiate & close business on VP and CxO level * Scale your business * Define and execute a plan to accelerate growth of our already fastest growing solution * Be top of mind at your peers in the extended sales team * Refine and enable peers for Service Cloud product specific sales messaging, prospecting, qualifying, and closing techniques * Trusted advisor * Be a trusted advisor for service transformation to our customers and prospects * Evangelise the radical transformation in field service in customer meetings, on fairs or events * Have a specific point of view on the future challenges and opportunities in customer service **Required Skills:** * Strong track record of successful selling Service solutions into the Market / alternatively implementing comprehensive Service transformation in a multinational enterprise * Proven understanding of Service Business, Service Operations as well as buyer's profiles * Great communicator in fluent German & English is an absolute must * Strong analytic and task solving skills and the ability to succeed in a fast paced environment. * Proven ability to work well as part of an extended sales team. * Extensive background in service applications and/or operational Customer Service Management **Benefits:** * Very competitive compensation package, car allowance and employee stock purchase plan * Great company culture in a world leading "best place to work" * Ramp up schedule including training boot camp and continuous sales and product training * Career advancement in a fast paced and rapidly growing organization *LI-Y ### Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and *be your best*, and our AI agents accelerate your impact so you can *do your best*. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. ### Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this [Accommodations Request Form]( Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our [Candidate Privacy Statement]( for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here [ ( In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership. ### Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. [Know your rights: workplace discrimination is illegal.]( Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

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