Head of Customer Service Experience PMO Europe (d/f/m)

What you´ll do

• Lead the Project Management Office (PMO) for Customer Service Experience (CSX) for Adhesive Technologies in Europe
• Develop and deploy related strategy to enhance customer experience
• Full accountability of management and delivery of the key strategic project roadmap, change management and transformation programs
• Coordinate cross-functional projects/initiatives, manage implementation, drive continuous improvement and ensure impactful & scalable outcomes
• Utilization of research and data analysis to guide, develop and/or support a sound understanding of customer segments, trends, needs and expectations
• Develop key methodologies, tools or metrics to monitor project-, team performance and strategic relevance
• Manage budget plans for area and/or projects and report on key performance indicators (KPIs) and project delivery metrics
• Report regularly to the regional leadership team and global team(s) on project progress, risks, and outcomes
• Lead, coach, and enable PMO or Process Managers towards target achievement
• Attract, retain, and develop Customer Service Experience and Supply Chain talents and in creating high performing team culture

What makes you a good fit

• Master’s degree in Supply Chain Management, Business Administration or a related field
• Minimum 10 years of relevant work experience incl. leadership experience in Customer Service, Supply Chain, Strategy or similar with a focus on Project Management
• Proficiency in formulating and executing strategic plans to drive business growth and meet organizational objectives
• Ideally experience in a Management consultancy specialized in Customer Service and/or Supply Chain
• Strong stakeholder management and complex regional project management skills
• Excellent communication and presentation skills (English & German) to influence cross-functional teams and senior leadership, further language skills are an advantage

Some perks of joining Henkel

• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Globally wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• Company Pension Plan 100% financed by Henkel
• MEGA Preventive Health Insurance
• CareFlex Supplementary Care Insurance
• Mobility offer: My Henkel Bike and Jobticket

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, generations and disabilities. If there are any specific accommodations or adjustments you require for the interview process or your on-site appointment, please inform us, and we'll do our best to accommodate your requests.

JOB ID: 25081560

Job Locations: Germany, North Rhine Westphalia, Düsseldorf

Contact information for application-related questions: [email protected]

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