Quality Assessment Expert (all genders)

We are wholesale. We are Quality Assessment. We are where people and opportunity meet.

At METRO, we’re more than a global food wholesaler. We are #OneMETRO: a diverse team of over 84,000 colleagues across 34 countries, united by one mission: enabling our 15 million customers to create meaningful moments in hospitality and independent trade. 

We shape the M with passion, commitment, and growth mindset. This means taking on responsibility, making our company your company and creating a business together that remains true to its roots but always seeks new solutions.

Job Description

The role of the Quality Assessment Expert is pivotal in overseeing and executing comprehensive assessments of Metro entities worldwide, including Metro Countries, International Trading Offices, and FSD companies, in alignment with Metro's stringent Global Quality Standards. With the freedom to act decisively, this position involves evaluating compliance and quality performance, culminating in the meticulous management of assessment reports. These reports serve as a critical communication bridge, delivering actionable insights and compliance status updates to our top management, guiding strategic decisions for continuous quality enhancement.

WHERE YOUR EXPERTISE IS NEEDED:

• To plan, prepare and conduct Global QA Assessments across METRO entities, including METRO Countries, FSD companies and International Trading Offices, ensuring compliance with Global QA Standards.
• To perform assessments remotely (e.g. Quality Management System assessments) and on-site (e.g. stores, depots, production sites and FSD companies), including extensive international travel.
• To evaluate assessment results, align findings with assessed entities and communicate assessment outcomes through professional reporting and closing meetings.
• To prepare, review and communicate assessment reports and key findings to senior management, including the SVP Quality Assurance.
• To monitor, track and support achievement of Global QA Assessment KPIs and contribute to assessment governance and performance reporting.
• To support the development, calibration, qualification and continuous improvement of the Global QA assessor community through training programs, workshops and knowledge-sharing initiatives.
• To develop, maintain and continuously improve assessment methodologies, standards, checklists, guidance documents and other Quality Assurance tools.
• To contribute to the continuous improvement of the Global Quality Management System (QMS) and assessment governance framework by identifying improvement opportunities and implementing best practices.
• To support Ultra Fresh Operations initiatives through the development of training materials, operational guidance and best-practice communication related to food safety and quality.
• To participate in cross-functional projects supporting food safety, quality assurance and operational excellence across METRO entities.

Qualifications

• To have a deep knowledge of the HACCP and GQA standards.
• Experience with implementing and auditing Quality Management Systems.
• Lead auditor training
• Minimum 3 years of audit experience related to Quality Management systems in a multinational company.
• Excellent interpersonal and communication skills, including good presentation and report writing skills.
• Self-motivation, determination, and confidence in your abilities
• Excellent problem-solving skills
• Ability to work on your own initiative and as part of a team.
• Excellent knowledge on the Metro QA requirements (QA Manuals and Standards)
• A keen interest in International Food Quality and Safety Standard for wholesale
• Excellent technical knowledge in food quality and safety.
• Fluency in English is mandatory, additional languages would be considered an advantage.

Additional Information

• Work-life balance: Flexible working hours in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort: Good transport connections, free parking spaces, JobBike.
• Company pension plan: You will receive a contribution to your company pension.
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.