Specialist SE - Service Cloud

We're Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As Specialist Solution Engineer, also known as a "Pre-sales Consultant," you'll be a key player - a solution advisor - in the sales cycle, delivering thought leadership and owning solutions to enhance our customers' experience. You'll collaborate with colleagues, support our sales team, and translate business objectives into compelling recommendations. With your technical and sales skills, you'll present our product offerings, address objections, and inspire confidence in our technology infrastructure. You will be part of the EMEA Central Solution Engineering team and work in the area of Service Cloud covering Germany and Austria .

A successful candidate should bring technical and sales skills that establish credibility and a confident presence and assure both internal and external stakeholders, customers, and partners. Our team engages across the sales organisation to develop a ground-breaking vision using Salesforce technology solutions while overcoming technical objections within sophisticated sales campaigns while also driving enablement.

Responsibilities:

* Lead discovery workshops and technical discussions with clients to gather customers' needs, identify pain points, and propose effective Service Cloud solutions.

* Deliver product-, technical-, and security-related responses on RFPs/RFIs

* Build and present appealing demos of Salesforce Service Cloud products including solution concepts to key decision-makers to address their business issues and needs showing business value.

* Keep up-to-date in technology trends and innovations as well as Salesforce products and sales programmes to acquire and maintain the knowledge vital to be effective in the position

* Lead the solution side of the sales cycle

* Have a strong curiosity about growing your career and participating in our internal training programs and mentorship initiatives.

* Willingness and flexibility to travel as needed mainly in the DACH region

Required Qualifications:

* Understanding the business requirements of customers in the content of service, within multiple industries and translating/presenting those needs into a compelling vision and roadmap for our customers.

* Track record (5+ years) of solution engineering, consultancy, delivery or training success for a software solution organisation.

* Confirmed time management skills in a dynamic team environment.

* Inquisitive, practical and passionate about technology and sharing knowledge.

* Good at searching out information and experimenting, likes to concentrate on a particular topic and to solve puzzles.

* Excellent communication skills, with the ability to effectively communicate technical concepts to both technical and non-technical audiences.

* Fluency in German and English

* Having existing Salesforce product knowledge and certifications is a plus, but not mandatory. Salesforce offers an extensive onboarding programme to ramp up your pre-sales skills, technical skills & introduce you to our way of working.

* Good and deep understanding in the area of AI, data, automation, Generative AI Strategy and LLM-based Autonomous Agents

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Severe Disability Statement:
We warmly invite applications from individuals with a severe disability status (Schwerbehinderung). Salesforce is committed to equality and creating a workplace that reflects society. We set ambitious goals for representation, emphasize accessibility and inclusion, and continuously learn and improve. Learn more about our inclusion initiatives here . In 2019, Salesforce joined The Valuable 500 to champion disability inclusion in business leadership.

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