Technical Support & Escalation CIT (d/f/m) (Dusseldorf)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics, one of Danahers 15+ operating companies, our work saves livesand were all united by a shared commitment to innovate for tangible impact.

Youll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danahers system of continuous improvement, you help turn ideas into impact innovating at the speed of life.

As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratorys role in improving patient health for more than 90 years. Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision makingwe are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence. Learn about the Danaher Business System which makes everything possible.

The Technical Support & Escalation CIT is responsible for ensuring the highest level of clinical IT excellence across Europe by delivering advanced technical support, solving complex customer challenges, and optimizing digital integration within healthcare environments. The Clinical IT Specialist acts as the bridge between clinical workflows and technology, empowering teams, and customers to achieve reliable, compliant, and efficient system performance.

As main goals he/she will drive innovation, collaboration, and operational efficiency that enhance patient care through technology.

In this role, you will have the opportunity to:

• Serve as the primary point of contact for high-level technical and clinical IT escalations across Europe.

• Provide to analyze, diagnose, and resolve recurring technical challenges.

• Ensure effective communication and alignment between customers, field service engineers, and global support teams.

• Drive initiatives to improve team efficiency, optimize processes, and enhance customer satisfaction.

• Participate in root cause analysis and implement preventive actions for critical incidents.

• Deliver technical training and mentoring to regional support teams to strengthen overall expertise.

• Contribute to documentation, best practices, and knowledge sharing within the European service organization.

The essential requirements of the job include:

• Degree in Biomedical Engineering, Computer Science, Information Technology, or related field.

• Proven experience (3+ years) in clinical IT support, hospital systems integration, or medical device connectivity.

• Strong understanding of networking, data security and healthcare IT environments.

• Excellent problem-solving and analytical skills with a proactive, customer-oriented approach. Ability to travel across Europe to support on-site activities and escalations.

• Fluent in English (additional European languages are a plus).

At this point, we hope you are feeling excited about this job description youre reading. Even if you dont feel you meet every requirement, we still encourage you to apply.

Join our winning team today. Together, well accelerate the real-life impact of tomorrows science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

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