Expert Sales AI Enablement (all genders)

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals . These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de .

Job Description

The Global Lead CSO AI Enablement combines the strategic and operational ownership of initial and future AI use cases touching salesforce . Ultimate goal is to maximize customer facing time of sales force and consequently maximize sales by leveraging technology. The role supports the end‑to‑end roll‑out, scaling, and sustained adoption of AI use cases within the global CSO organization of METRO AG. The Manager Sales AI Enablement is responsible for realizing individual country adoption programs end-to-end and acts as interface between the country teams and CSO organization and other central stakeholders.

• Conduct Country Readiness Assessments to evaluate data quality, processes, and user segments
• Execute and operationally lead the roll-out of AI use cases in countries
• Ensure measurable business value realization in each country roll-out
• Monitor the adoption funnel and translate insights into concrete action plans to increase usage
• Work closely with country teams to identify optimization opportunities and translate country needs into structured input for AI product platform
• Support feature prioritization based on business requirements and adoption impact
• Coordinate and localize training and change management materials, ensuring fit for country needs including playbooks, enablement content, and guidance
• Prepare activation packages for each country roll-out
• Drive change management activities together with local and central teams
• Ensure consistent global messaging and communication for AI adoption activities

Qualifications

• Relevant experience in Sales Force or Sales Excellence, Digitalization, CRM/AI Enablement, project management, or related fields
• Proven track record in international project environments and cross‑functional collaboration
• Advantageous: Experience in developing and executing training or enablement programs
• Strong knowledge of sales force processes, CRM workflows, and Salesforce‑based ways of working
• Hands‑on experience with AI products, analytics, and data‑driven use cases
• Solid knowledge in project management and change management
• Ability to translate business processes into potential AI use cases
• Experience with process optimization, productivity management, and value tracking frameworks.
• Strong communication and stakeholder‑management capabilities
• Structured thinking, strong analytical and problem‑solving skill
• High degree of empathy and customer‑centric mindset
• Ability to work independently, take ownership, and drive outcomes
• Intercultural competence and experience.

Additional Information

• Work-life balance: Flexible working hours in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort: Good transport connections, free parking spaces, JobBike.
• Company pension plan: You will receive a contribution to your company pension.
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.