Expert SCM Customer Relationship Management (m/f/d)

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals . These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de .

Job Description

Supply chain enabler , ensuring seamless coordination across functions to optimize service levels and availability of Metro Own Brand products. By facilitating the efficient distribution of Own Brand assortments, the role supports the achievement of Metro’s sCore strategy , driving operational excellence and customer satisfaction. This position ensures end-to-end alignment in the demand planning and logistics processes, enabling timely and accurate delivery to customers. Through proactive communication, data analysis, and collaboration with internal and external stakeholders, the role addresses operational challenges and contributes to the continuous improvement of service-level performance and product accessibility.

• Coordinate and align the demand planning process with customers to ensure optimal availability of Own Brand assortments and strengthen cross-functional collaboration within the supply chain.
• Review and analyze forecast accuracy and performance metrics, identify gaps, and collaborate with METRO countries to develop and monitor action plans for improvement.
• Manage timely and accurate processing of customer orders, ensuring smooth order execution and high service standards.
• Work closely with Logistics and Transport teams to coordinate picking, packing, and shipping, ensuring On-Time In-Full (OTIF) delivery performance.
• Develop, document, and maintain daily, weekly, and monthly operational processes, ensuring efficiency and adaptability to business needs.
• Take ownership of resolving customer issues related to performance, pricing, master data, and service levels, ensuring timely and satisfactory outcomes.
• Build and maintain strong relationships with a cluster of customers and business partners, proactively addressing daily operational challenges.
• Partner with local category managers and supply chain teams to identify and support new business opportunities and drive sales expansion.
• Provide training and guidance to new country contacts on tools and processes, such as web-based ordering systems and demand planning tools, ensuring smooth onboarding and knowledge transfer.
• Coordinate internal and external stakeholders on business- and supply chain management-related projects, ensuring timely execution and alignment with business objectives.
• Monitor key performance indicators (KPIs) and implement continuous improvement initiatives to enhance operational efficiency and customer satisfaction.

Qualifications

• Demand Planning: Experience coordinating demand planning with customers for optimal product availability.
• Forecasting & Analysis: Skilled in analyzing forecast performance and identifying gaps for improvement.
• Order Management: Experience managing customer orders with accuracy and efficiency.
• Logistics Coordination: Background in working with logistics teams to ensure OTIF delivery.
• Process Management: Experience developing and maintaining operational processes for efficiency.
• Customer Issue Resolution: Proven ability to resolve customer issues related to service and pricing.
• Relationship Management: Ability to build and maintain strong customer and supplier relationships.
• Business Development: Experience supporting new business opportunities and sales expansion.
• Training & Knowledge Transfer: Skilled in training team members on tools and processes.
• Project Management: Experience managing cross-functional and supply chain projects.
• KPI Monitoring: Skilled in tracking KPIs and implementing continuous improvement strategies

Additional Information

What We Offer

• Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort: Good transport connections, free parking spaces, JobBike.
• Company pension plan: You will receive a contribution to your company pension.
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.