Expert Commercial Landlord Management (m/f/d) for Vantage Towers

At Vantage Towers, we’re on a mission to power Europe’s sustainable digital transformation. As a leading tower company, we’re ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up.As a young TowerCo, we have already achieved strong results with a continued focus on accelerating growth and a special emphasis put on sustainability. As part of our team, you’ll work in a dynamic and multicultural environment that embraces open communication, collaboration and teamwork. If you’re ready to take responsibility and shape the future of telco infrastructure with us, then let’s level up in your career and reach the top – together.Your contribution: You take full ownership of independently and promptly processing as well as classifying incoming tickets and inquiries.You manage the entire written and verbal correspondence with internal and external clients as well as service providers.You drive the invoice management process by thoroughly reviewing, approving, and ensuring the correct allocation and billing of accounts.You spearhead the escalation management process, taking responsibility for resolving critical cases and complex issues efficiently.You build and maintain strong relationships with internal and external stakeholders to guarantee seamless communication and successful project outcomes.What makes you stand out:At least 2-3 years of relevant professional experience in ticket and/or inquiry management, ideally within the telecommunications sector.A completed vocational training in the real estate sector is highly desirable; additional commercial or technical knowledge is an advantage.Exceptional communication skills combined with a confident and professional demeanor when collaborating with various stakeholders.A high level of assertiveness and a strong solution-oriented mindset when tackling complex challenges.Fluent German skills(C1 level or equivalent) and good English skills(at least B2 level) for written and spoken international correspondence.What we offer:A diverse, multicultural setup based on our values - accountability, respect, teamwork, and trust - and the opportunity to shape the organizationAn attractive salary package: depending on your professional experience and qualificationSeveral benefits such as bonus, cafeteria, private medical insurance and team buildingsSport support option (AYCM access; Unlimited Fitness&Wellness sportpass)Hybrid working opportunity