Expert (m/w/d) Quality Assurance - Multichannel (FSD & Supply Chain) (Limited Contract 18 months)

METRO is a leading international food wholesaler which specialises in serving the needs of hotels, restaurants, and caterers (HoReCa) as well as independent merchants (Traders). Around the world, METRO has approx. 15 million customers who benefit from the wholesale company’s unique multichannel mix: customers can purchase their goods in one of the large stores in their area as well as by delivery (Food Service Distribution, FSD) – all digitally supported and connected. In parallel, METRO MARKETS is being developed as an international online marketplace for the needs of professional customers which has been growing and expanding continuously since 2019. Acting sustainably is one of the company principles of METRO which has been listed in various sustainability indices and rankings, including MSCI, Sustainalytics and CDP. METRO operates in more than 30 countries and employs over 85,000 people worldwide. In financial year 2023/24, METRO generated sales of €31 billion.

At METRO, we have set ourselves ambitious goals with our “sCore” growth strategy which is closely accompanied by our Fundamentals . These shared values provide us with rules of conduct that are binding for everyone at METRO, in all countries and companies. Our commitment to wholesale is at the forefront of our mission, and we are constantly striving to improve. With our ONE METRO spirit, everyone stands together, bringing curiosity, determination, courage, drive, commitment, and trust. Find out more about METRO at careers.metroag.de.

Job Description

• You will be supporting local and corporate QA teams in all matters QA! This means being the primary point of contact for QA matters in your designated area. This will include Supply Chain, Marketplace, Food Service Distribution (FSD) operations, and 1-2 FSD Companies.
• You provide support with standard implementation (LSP’s, FSD’s and Platforms), providing technical manuals, educational material and trainings and supporting in the development of IT tools that help implement new QA requirements.
• You will maintain a global system to ensure compliance with global QA standards across METRO/MAKRO countries and external Logistic Service Providers.
• You will conduct warehouse assessments in various countries.
• You will oversee incident and crisis cases for the FSD companies you advise, providing technical assessments and guidance to enhance QA structures and efficiency.
• You welcome and onboard FSD Quality Managers across the Metro Network and ensure they are provided with everything needed and a touchpoint with our vivid QA community.
• You use KPI’s and review them to ensure continuous improvement.
• You will support FSD companies in getting GQA approval for our Own Brand meat production.

Qualifications

• You bring robust expertise and a genuine passion for Quality Assurance (QA) and the world of Food Wholesale.
• You have a track-record of a minimum of three years of hands-on experience in QA operations with experience in HACCP and PRP along with a proven track record in implementing a Quality Management System.
• You are a great communicator; you are able to collaborate with people from different backgrounds and know how to build rapport for QA topics.
• You are a problem-solver, fast at connecting dots.
• You bring a comprehensive understanding of QA requirements in the Multichannel Food World. You understand supply chains, productions and know which Quality and safety standards matters.
• You know how to work with QA manuals and standards and apply them to real-word processes.
• You are backed up with technical food knowledge – ideally from food quality or safety background.
• Fluent English skills are a must, other European languages a plus!

Additional Information

What we offer:

• Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, 30 days of holidays.
• Training: A comprehensive training offer via our own training center or externally.
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, many campus events.
• Discounts: discounted Jobticket as well as discounts in our wholesale stores and at many partner companies.
• Comfort: Good transport connections, free parking spaces, JobBike.
• Company pension plan: You will receive a contribution to your company pension.
• Family driven: Three daycare centers for children on campus, support of holiday camps for children of employees.