Channel Service Manager

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title:

Channel Service Manager

Job Location: 

Dusseldorf Germany

Main Responsibilities:

A Channel Service Manager in the PV industry is responsible for managing relationships with service partners, ensuring high-quality and efficient service delivery, maintaining customer satisfaction, and overseeing financial and regulatory aspects of service operations. The role requires a combination of technical expertise, project management skills, and strong interpersonal abilities to successfully navigate the complexities of the PV industry.

• Establish the operation system for the corresponding service partners, continuously improve the business efficiency of service partners through partner certification, authorization, and appraisal, and ensure business compliance.
• Develops talent development strategies, partner capability frameworks, and course systems for service partners, and supports the development, construction, and operation of partners' training services based on the unified partner enablement platform.
• Be responsible for the quality and security qualifications of the corresponding service partners during business implementation, process review and improvement, and implementation of cyber security and privacy protection compliance and information security.
• Develop Installers to participate with Huawei certification and enablement Training through program policy adaption and incentive related evaluation. Focus on service partner operation and satisfaction assurance to improve installers experience & service quality.
• Evaluation for current service partners and working on filling and enhancing the gaps for a better future appraisal
• Listen to the partner and guide them closely step by step to become a solid channel service partner

Requirements:

• Very good knowledge in the photovoltaic industry and a good related technical background in electrical engineering
• Understand how photovoltaic systems are connected to the grid, including grid connection standards, protection devices and power dispatching.
• On site installation of Photovoltaic systems experience with at least 3 years technical support for the installers onsite or through any platform (hotline/websites)
• Supporting on the technical issues
• Escalating when needed and providing RMA (Return Merchandise Authorization) processes
• Building a strong relationship with the after sales team
• Joining the service partner events and discuss new service strategies
• Gathering the voice of the service partners and sharpen the current methodologies accordingly
• Excellent command of English written and spoken. German or other European language is a plus.

What We Offer: We offer you a fixed-term contract with Contractor, an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe. 

Important: To be considered for this role, applicants must be eligible to work and live in Germany.

Privacy Statement:

We are committed to protecting your privacy by following the local legal data privacy legislation. By applying to this position at Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.

If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here .