Partner Enablement Manager - Dusseldorf

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title:  Partner Enablement Manager

Job Location:  Dusseldorf

Main Responsibilities:

1）Establish the operation system for the corresponding service partners, continuously improve the business efficiency of service partners through partner certification, authorization, and appraisal, and ensure business compliance.
2）Develops talent development strategies, partner capability frameworks, and course systems for service partners, and supports the development, construction, and operation of partners' training services based on the unified partner enablement platform.
3）Be responsible for the quality and security qualifications of the corresponding service partners during business implementation, process review and improvement, and implementation of cyber security and privacy protection compliance and information security.
4）Develop Installers to participate with Huawei certification and enablement Training through program policy adaption and incentive related evaluation. Focus on service partner operation and satisfaction assurance to improve installers experience & service quality.
5）Evaluation for current service partners and working on filling and enhancing the gaps for a better future appraisal.

6）Listen to the partner and guide them closely step by step to become a solid channel service partner.

Requirements:

Knowledge:
1. Photovoltaic technology
Very good knowledge in the photovoltaic industry and a good related technical background:
-Photovoltaic cells: Understand the manufacturing processes and performance characteristics of different types of photovoltaic cells, inverters and EES
systems.
2.- Power and energy management
Inverter technology: Understand the working principle and application of
inverters in photovoltaic systems, including their performance parameters and selection methods.

Skills:
1. Project Management
Planning and Coordination: Strong skills in planning, organizing, and
coordinating service activities and projects.
Time Management: Ability to manage multiple service requests and projects simultaneously, ensuring timely completion.
2. Customer Relationship Management
Customer Service: Excellent skills in managing customer relationships,
addressing inquiries and resolving complaints.
Communication: Effective communication skills for interacting with customers, service partners, and internal teams.
3. Partner Management
Performance Monitoring: Regularly assessing the performance of service
partners and ensuring compliance with standards.
Training and Development: Providing training and support to service partners to ensure high-quality service delivery.
4. Soft Skills
Adaptability: Being flexible and adaptable to changing conditions and
requirements.
Attention to Detail: Ensuring accuracy and thoroughness in all service-related activities.
Customer-Focused Mindset: Keeping the customer's needs and satisfaction at the forefront of all service decisions.

Bachelor's degree or higher; electrical engineering (or equivalent) would be
preferred.

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Interested? Please apply with your documents in English. Applications without CV will not be considered.

Important: To be considered for this role, applicants must be eligible to work and live in (country) .

Privacy Statement:

We are committed to protecting your privacy by following the local legal data privacy legislation. If you decide to continue your contact with Huawei, you are giving us your consent to process your data. Please note that your data will be treated confidentially and securely.

If you have any queries in regards to Huawei Europe Data Privacy, please feel free to contact our European Data Protection Officer by clicking here .