Channel Service Manager

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. With approximately 208,000 employees, we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title: Channel Service Manager

Job Location: Düsseldorf, Germany

Main Responsibilities:

Channel Service Manager in the PV industry is responsible for managing relationships with service partners, ensuring high-quality and efficient service delivery, maintaining customer satisfaction, and overseeing financial and regulatory aspects of service operations. The role requires a combination of technical expertise, project management skills, and strong interpersonal abilities to successfully navigate the complexities of the PV industry.

• Establish the operation system for the corresponding service partners, continuously improve the business efficiency of service partners through partner certification, authorization, and appraisal, and ensure business compliance.

• Develops talent development strategies, partner capability frameworks, and course systems for service partners, and supports the development, construction, and operation of partners' training services based on the unified partner enablement platform.

• Be responsible for the quality and security qualifications of the corresponding service partners during business implementation, process review and improvement, and implementation of cyber security and privacy protection compliance and information security.

• Develop Installers to participate with Huawei certification and enablement Training through program policy adaption and incentive related evaluation. Focus on service partner operation and satisfaction assurance to improve installers experience & service quality.

• Evaluation for current service partners and working on filling and enhancing the gaps for a better future appraisal.

• Listen to the partner and guide them closely step by step to become a solid channel service partner.

Requirements:

• Very good knowledge in the photovoltaic industry and a good related technical background:

• Understand the manufacturing processes and performance characteristics of different types of photovoltaic cells, inverters and BESS systems.

• Understand the working principle and application of inverters in photovoltaic systems, including their performance parameters and selection methods.

• Understand how photovoltaic systems are connected to the grid, including grid connection standards, protection devices and power dispatching.

• Regularly assessing the performance of service partners and ensuring compliance with standards.

• Providing training and support to service partners to ensure high-quality service delivery.

• Strong skills in planning, organizing, and coordinating service activities and projects.

• Ability to manage multiple service requests and projects simultaneously, ensuring timely completion.

• Excellent skills in managing customer relationships, addressing inquiries, and resolving complaints.

• Effective communication skills for interacting with customers, service partners, and internal teams.
  

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Important: To be considered for this role, applicants must be eligible to work and live in the job location.

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