Team Lead - Direct Clinic Engagement

About the Role

We’re looking for a dynamic Team Lead to guide and inspire our local Customer Success Managers (CSMs) and Inside Sales Representatives (ISRs). In this role, you’ll lead a passionate team dedicated to helping our customers get the most out of 3Shape solutions while driving adoption, retention, and growth.

If you’re a natural leader with a track record of building strong customer relationships and driving sales success, this is your opportunity to shape the future of digital dentistry with us.

What You’ll Do

• Lead, coach, and develop a high-performing team of CSMs and ISRs.
• Inspire a culture of customer-first engagement, collaboration, and results.
• Ensure smooth onboarding and continued success for new and existing customers.
• Partner with your team to uncover opportunities for upselling, cross-selling, and lead generation.
• Monitor team performance, provide guidance, and ensure targets are met, in close collaboration with Team Leads across Europe and our headquarters in Copenhagen
• Act as an escalation point for customer challenges, ensuring quick resolution.
• Collaborate closely with Sales, Marketing, Support, and Product teams to deliver a seamless customer journey.
• Represent customer feedback internally and help shape product and service improvements .

Other Duties

• Attend tradeshows, events, and customer meetings as required.
• Drive continuous improvement in processes, tools, and reporting.
• Support change initiatives and foster adoption within the team.

What We’re Looking For

• Experience in Customer Success, Inside Sales, or related commercial roles.
• Prior exposure to performance reports is a strong plus.
• Prior leadership or team management experience is a strong plus.
• Proven ability to deliver both customer engagement outcomes and sales growth.
• Strong communicator and motivator who thrives in a fast-paced, collaborative environment.
• Tech-savvy, organized, and data-driven in decision-making.
• Passionate about customers and eager to make an impact.

What We Offer

• An opportunity to lead a team at the forefront of digital dentistry innovation.
• A collaborative and supportive culture where your leadership makes a difference.
• Growth opportunities in a global company.
• The chance to directly shape customer experience and business success.

We encourage all relevant applicants to apply. We are committed to celebrating human diversity, and we trust that the best way to reach outstanding business results, is by welcoming diverse people into our community.

About us

3Shape started with a simple idea - to make 3D scanning better. First, we applied it to the hearing industry, then we succeeded in dentistry. Twenty years later, 3Shape has 2,000+ employees globally. With the help of dental professionals and amazing colleagues we’re creating award-winning scanning and CAD/CAM solutions to change dentistry together! Together, we contribute to a better world. Experience the everyday #lifeat3Shape across the globe on LinkedIn.