Copy of Call Center & Client Service Representative English (m/f/d) - Schlun & Elseven Rechtsanwälte PartG

Your mission

In the first year, you will get to know our firm from the ground up and will specifically focus on file management as well as invoicing. Later, you will proceed to take on more exciting and challenging responsibilities, including:

• Being the first point of contact for new and existing clients facing legal challenges

• Scheduling appointments and meetings with clients to sign up with the firm

• Assisting clients in English

• Keeping track of potential cases and scheduling follow-up calls

• Handling diverse client inquiries across various legal areas, including criminal law and corporate law, via multiple communication channels (email, phone, etc.)

• Documenting our diverse service offerings in our system (Salesforce) to ensure both clients and our team stay up to date

Your profile

• Fluent English spoken and written.
• High degree of care, reliability and a strong service mentality
• You are a reliable contact person with a high degree of care and reliability
• Ideally, you have initial professional experience as a telephone customer advisor / existing customer advisor / service employee / career changer / telephone operator / sales employee / customer service employee in the office / call center agent / telephone clerk / sales assistant / sales employee / sales office
• Being interested in working with people and solving any issues that they may face to ensure that the client is satisfied
• Ability to work against tight deadlines and to stay focused under pressure
• International exposure and cultural sensitivity
• Organized and efficient, able to work independently and in a team

Why us?

At Schlun & Elseven Rechtsanwälte PartG, clients mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE full-service law firm of Germany and the World.
We are an internationally active law firm with offices in Aachen, Cologne and Düsseldorf. Our clients include both private individuals and companies from all over the world with a wide variety of legal concerns. As a full-service law firm, we do not limit our legal activities to one or a few areas of law, but offer our clients a broad portfolio from a single source. This makes the work at Schlun & Elseven Rechtsanwälte particularly diverse and interesting, not only for lawyers but also for the entire team.
Schlun & Elseven Rechtsanwälte stands for passionate legal work that is convincing both in and out of court. The consistently positive feedback from our clients and correspondingly outstanding ratings on the Internet motivates our team to deliver top performance for our clients on a daily basis.

Was gibt es noch zu wissen?

Teamwork : We value a positive work environment where everyone enjoys their daily tasks, receives continuous support from colleagues, and benefits from an open-door policy. Personal communication and teamwork are essential to us. During stressful or challenging times, we stand together as a team, and we celebrate our collective successes—especially at our annual summer and holiday parties.

Professional Development : We are always open to further training and education opportunities and are happy to support you in advancing your career.

Work Environment : Your workplace is modern and equipped with the latest technology, ensuring a comfortable work experience with the full support of our team. Beverages such as water, coffee, tea, and a variety of soft drinks are available at all times.

Additionally, we offer:

• Long-term career and personal development opportunities

• Flexible working hours with the option to work from home

• Performance-based and attractive compensation

• A wide range of benefits, including:

  • Free Urban Sports Club membership

  • Complimentary breakfast and lunch service

  • Professional workplace massages

  • Numerous employee discounts

  • Corporate training programs

  • Job bike leasing

  • Regular team events, and much more