Working Student (m/f/d) Customer Experience

The future looks like you

With over 1,300 stores in 17 European countries and more than 25,000 employees, C&A is one of Europe’s leading fashion retailers. Every day, C&A welcomes millions of visitors to its stores in Europe and to its online shop. C&A offers quality and long-lasting fashion at affordable prices for
the many. We are building on more than 180 years of experience in the fashion industry and continuously modernize the company to become an omnichannel fashion retailer.

At C&A we are driven by our values and we believe that affordable and high-quality fashion is not contradictory to caring for people & the planet, we are always forward thinking and acting to develop our business and innovate the industry. This is your chance to join the C&A team as a Working Student (m/f/d) Customer Experience !

Your responsibilities

• Support the setup, maintenance, and optimization of customer feedback programs (e.g., NPS, CSAT) using Qualtrics
• Assist in designing, testing, and deploying surveys across channels
• Monitor response rates, feedback volume, and data quality (including open-text responses)
• Support the analysis of customer feedback data to identify trends, recurring themes, and potential pain points
• Help structure findings into clear, easy-to-understand summaries, reports, and presentations
• Support the maintenance of automated dashboards
• Prepare regular reports (weekly and monthly) for internal stakeholders

What you bring

• Currently enrolled as a student
• Analytical mindset with strong attention to detail
• Interest in customer experience, data analysis, and digital products
• Experience working with Excel is a plus
• Structured, reliable, and proactive way of working
• Strong communication skills and willingness to learn
• Hands-on mentality and curiosity to explore data and customer behavior

What we offer

This is an opportunity for you to join us on a truly exciting transformation journey, where you’ll be able to leave footprints that last and contribute significantly to our vision. As well as knowing that you played a key part in the evolution of one of Europe’s most recognizable retail brands, you will also enjoy:

• Countless learning and development opportunities via our C&A academy
• An employee discount of 20% in C&A store
• Mental health and wellness program
• An exciting job in an international and inspirational working environment
• A positive working atmosphere and a talented team with an open feedback culture