Customer Success Engineer

As a Customer Success Engineer at CyberArk you will be a key product specialist within our Customer Success organization. Leveraging your expert product knowledge and strong communication skills you will drive customer adoption identify growth opportunities and ensure successful renewals. You will collaborate closely with Professional Services Sales Channel teams and customers to deliver a seamless onboarding experience and ongoing value.

Responsibilities:

• Onboarding & Adoption: Guide new customers through the initial stages of their product journey ensuring a smooth onboarding experience by partnering with Onboarding CSMs Professional Services Sales and Channel teams.
• Customer Education: Conduct CyberArk Blueprint sessions to educate customers on Identity Security best practices and align their business outcomes with CyberArk solutions.
• Consultative Guidance: Provide prescriptive consultative advice based on customers security objectives.
• Cross-Functional Collaboration: Proactively communicate and coordinate with internal teams and external stakeholders to ensure unified customer experience.
• Customer Engagement: Support targeted customer programs such as digital nurture follow-ups sales and support how-to requests live success sessions and community engagement.
• Content Development: Create and present educational content for customer communities and webinar series to a broad audience of customers and channel partners.

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Qualifications :

• Bachelors degree in Computing Engineering or a related field (or equivalent experience).
• 2-5 years relevant work experience in customer success consulting project management support engineering and similar roles
• Strong background in Cybersecurity and Cloud services with a solid understanding of the software development lifecycle.
• Comfortable working with executive level resources at fortune 500 companies
• Ability to understand the overarching framework of how all CyberArk products work together
• Expertise with PAM IAM or other cybersecurity solutions are a huge plus
• Knowledge of the following technologies is desirable:
• Experience with scripting development DevOps
• Experience with Public Key Infrastructure and certificates
• Experience with cloud technologies such as AWS Azure GCP
• Excellent in business written and verbal communication skills
• Self-starter with solid time management and organization skills
• Strong interpersonal skills
• Fluent in English other languages are an advantage

Additional Information :

We are proud to foster a diverse and inclusive workplace where every individuals unique background perspective and contribution is celebrated. We believe that by embracing diversity we drive innovation and create a stronger more united team. Inclusion is at the heart of who we are and how we succeed. All qualified applicants will receive consideration for employment without regard to race colour age religion sex sexual orientation gender identity or disability. Upon conditional offer of employment candidates are required to complete a comprehensive background check as per our internal policy.

CyberArk is an equal opportunities employer. If you would like any special arrangements made for your interview please inform the EMEA Talent Acquisition team upon your application so that we may take steps to accommodate your needs.

Remote Work :

No

Employment Type :

Full-time