German-speaking Customer Service Representative in Bulgaria

Are you eager to advance your career with a global leader in technology and services? Join a company that partners with some of the world’s most recognized brands, driving innovation and delivering top-notch customer experiences. With a presence in over 70 countries, we are celebrated for our forward-thinking approach and dedication to excellence.

Why Choose Sofia? Sofia, the bustling capital of Bulgaria, is an ideal location for those seeking an affordable yet high-quality lifestyle. With a lower cost of living compared to many European cities, Sofia allows you to enjoy a comfortable life while taking advantage of a competitive salary. The city offers a rich cultural scene, vibrant nightlife, and a welcoming community, making it an excellent place to live and work.

About the Position: In this role as a Customer Care Assistant, you'll be a key player in providing exceptional support to customers within the entertainment industry. Your day-to-day tasks will focus mainly on chat and email interactions, with only 5-10% of your responsibilities involving inbound calls. You'll be the primary contact for customers, assisting with their inquiries and ensuring a smooth and positive experience.

What We’re Looking For:

• Proficiency in German (both written and verbal)
• Strong command of English (both written and verbal)
• Excellent communication skills, with a particular interest in sports
• Organized, with a knack for decision-making and problem-solving
• Competency in typing and using computer programs (especially MS Office)
• A team player with a positive and proactive attitude
• Eligibility to work in Bulgaria: Must be an EU citizen or hold a Bulgarian Residence Card (Unfortunately, we cannot offer visa support for non-EU citizens)
• A high school diploma (Experience in customer service is beneficial but not mandatory)

What We Offer:

• Competitive Salary
  Flexible shifts: Available from Monday to Sunday, between 10 am and 2 am
• Prime office location: Easily accessible via public transportation, including bus and metro
• Extensive training: Fully paid initial training, along with continuous learning and development opportunities
• Career progression: Structured programs to support your professional growth
• Health and wellness initiatives
• Relocation assistance if needed (covering accommodation and travel costs)
• Additional perks, including Health and Life Insurance, a Multisport card, a Transport allowance, and more

Your Responsibilities:

• Deliver exceptional customer service through live chat, email, and occasional phone calls (only 5-10% of your time)
• Address customer inquiries and resolve issues efficiently
• Maintain high standards of customer satisfaction by being responsive, helpful, and thorough

Are you ready to join a team that values your expertise and offers opportunities for growth? Apply today and take the next step in your career journey with us in Sofia!