Retail Excellence Specialist (m/f/x) Düsseldorf in Full Time

Role Purpose

Support consistent, efficient and compliant retail operations across stores and corners. Translate operational priorities into practical guidelines, coordinated projects and actionable reporting, working with store teams, internal specialists and external suppliers. Limited until End of 2028.

Maintenance:

• Conduct regular visits to stores and corners to assess maintenance needs, follow up on issues and support consistent operational standards.
• Define and coordinate improvement projects that strengthen store operations and operational excellence.

Health & Safety and Audit Compliance:

• Coordinate the rollout of health and safety guidelines and standards, supporting store teams with implementation and follow-up.
• Monitor adherence to applicable legal and internal requirements in collaboration with the relevant specialist teams; escalate gaps and track corrective actions.
• Act as a key partner to the Internal Audit Manager, supporting audit preparation and follow-up on agreed actions.

Retail Digital Tools & IT:

• Support the adoption and effective use of retail digital tools, including Beauty Scan, S+ and Maple.
• Coordinate retail input and pilot-store support for IT projects and rollouts, working closely with IT and store teams.
• Maintain an overview of retail digital tools and hardware, track operational issues and follow up with IT on resolution.

Loss Prevention:

• Coordinate the implementation and follow-up of loss prevention measures, including CCTV, access controls, alarm systems and operational checks, with maintenance and relevant specialist teams.
• Support shrinkage analysis, identify operational improvement opportunities and track agreed action plans.

Vendors:

• Coordinate external suppliers during the year related to different projects. (sourcing, creation, KPI’s set up, follow up and action plan)

Retail Excellence & Continuous Improvement:

• Support ATOSS change management and the consistent implementation of working-hours processes, in collaboration with the relevant teams.
• Own the Store Handbook, coordinating cross-functional updates and ensuring clear, accessible operational guidance.
• Prepare retail KPI reports and analysis, highlight trends and translate findings into actionable recommendations.
• Coordinate the rollout of operational guidelines and track implementation and follow-up actions.
• Evaluate retail processes, gather store feedback and recommend practical improvements.

Key Success Measures:

• Timely, accurate reporting and actionable analysis.
• Effective contribution to retail excellence budget planning and follow-up.
• Maintenance issues resolved within agreed timelines, with timely escalation of delays.
• Operational readiness for new store openings against agreed milestones.
• Audit findings followed up and corrective actions completed within agreed timelines.
• Health and safety risk assessments followed up and agreed actions tracked to completion.

Personal Skills & Competencies:

• Strong project coordination skills, with the ability to manage priorities and follow through on actions.
• Ability to collaborate across departments and coordinate external stakeholders and suppliers.
• Hands-on, solution-oriented approach and a strong sense of ownership.
• Practical technical understanding of store operations, maintenance and retail IT.
• Strong analytical skills and the ability to turn data into clear recommendations.

Experience & Technical Skills:

• Degree in business, economics or a technical discipline, or equivalent education.
• At least 3 years of relevant experience, preferably in a retail environment.
• Experience supporting the implementation of health and safety standards is an advantage.
• Strong technical and IT skills, with an understanding of retail systems and digital tools.
• Strong proficiency in Microsoft Office, particularly Excel for reporting and analysis.
• Fluency in German and English