Online shopping Operation Specialist (contractor)

About Huawei

Huawei is a leading global provider of information and communications technology (ICT) infrastructure and smart devices. With integrated solutions across four key domains – telecom networks, IT, smart devices, and cloud services – we are committed to bringing digital to every person, home and organization for a fully connected, intelligent world.

At Huawei, innovation focuses on customer needs. We invest heavily in basic research, concentrating on technological breakthroughs that drive the world forward. We have more than 207,000 employees, and we operate in more than 170 countries and regions.

Huawei's end-to-end portfolio of products, solutions and services are both competitive and secure. Through open collaboration with ecosystem partners, we create lasting value for our customers, working to empower people, enrich home life, and inspire innovation in organizations of all shapes and sizes.

Job Title:

Online shopping Operation Specialist(contractor)

Job Location: Dusseldorf, Germany; Hague, Netherlands; Budapest, Hungary 

Main Responsibilities:

1. Partner registration, approval, and account application;

2. Provide guidance and training for partners to place orders, track and process orders, review relevant information (warranty location and warranty period), confirm payment information, align financial information, and maintain order status.

3.Coordinated with Service Partners, Representative office and HQ to address and resolve any issues which block Warranty extension.

4. After-sales maintenance documents, license issuance, etc.

Requirements:

1- Project Management

Planning and Coordination: Strong skills in planning, organizing, and coordinating service activities and projects.

Time Management: Ability to manage multiple service requests and projects simultaneously, ensuring timely completion.

2- Customer Relationship Management

Customer Service: Excellent skills in managing customer relationships, addressing inquiries, and resolving complaints.

Communication: Effective communication skills for interacting with customers, service partners, and internal teams.

3-Soft Skills

Adaptability: Being flexible and adaptable to changing conditions and requirements.

Attention to Detail: Ensuring accuracy and thoroughness in all service-related activities.

Customer-Focused Mindset: Keeping the customer's needs and satisfaction at the forefront of all service decisions

Good for Power Point /excel/Word for data analysis

What We Offer: We offer you an exciting professional career in one of the leading and fastest growing multinational telecommunication companies, challenging work and a competitive salary package. Personal development is ensured through many training opportunities across Europe.

Interested? Please apply with your documents in English. Applications without CV will not be considered.

Important: To be considered for this role, applicants must be eligible to work and live in (Germany, or Netherlands or Hungary) .

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