Salesforce Excellence Analyst (CRM)

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way. We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Job Summary:

The Salesforce Excellence Analyst (CRM) will supports the Medical Nutrition, Atrium, and Professional Health Sales teams with training and promoting both the Salesforce and Veeva platforms and related advanced technologies. This includes managing system configurations, troubleshooting, upgrades, reporting, and also territory/account setup. The role will also involve training users, maintaining documentation and collaborating with global support teams.

The Salesforce Excellence Analyst will also integrate advanced technologies—such as AI, machine learning and automation, to enhance the CRM performance, data insights and commercial execution. Familiarity with integrated tools like Vault, Align, Magento, and JDP is essential. Operating independently, this role will also lead initiatives and communicates effectively across all levels of the organization to drive strategic outcomes. This position will be either a remote or hybrid role based on the selected candidate’s geographic location. Strong preference will be given to applicants who live within a commutable distance of our offices within Bridgewater, New Jersey or Eden Prairie, Minnesota.

Responsibilities:

CRM & Platform Management

• Understand and train to Salesforce and Veeva CRM processes within: Pages, Objects, Fields, Lists, Territory & Role Hierarchies, Account Realignments, and User Setup.
• Primary contact for CRM support channels (mailbox, chat, and live call chat) and resolve technical issues.
• Primary lead for CRM onboarding and ongoing training for sales teams.
• Develop and maintain user documentation, technical guides, and training user interface videos.

Data & Reporting

• Generate and analyze CRM and Power BI reports to support KPI tracking, business decisions, and CRM team projects.
• Collaborate with CRM teammates to assist in data pulling, reporting, and support cross-functional teams to interpret data and identify actionable insights.
• Ensure data integrity and accuracy across CRM platforms.
• Demonstrated ability to translate data into actionable insights, effectively using digital tools and technologies to improve outcomes. A strong understanding of emerging digital trends and their relevance in a modern, insight-led workplace is essential.

AI & Advanced Technology Integration

• Knowledge of AI-driven tools for predictive analytics, territory optimization, and sales forecasting.
• Knowledge of machine learning models to enhance CRM data insights and user behavior analysis.
• Familiarity with the automation tools to streamline CRM workflows and reduce manual tasks.
• Knowledge of, and ability to provide chatbot support and sentiment analysis in CRM communications.
• Overall ability to leverage digital tools to: enhance delivery, performance, insights, optimize learning, and ensure technology and programs stay at the forefront of industry standards.

Requirements:

• High School Diploma or GED required, Bachelor’s degree in Business Administration, Information Systems or in a related field preferred.
• 2-3+ years of professional work experience in CRM administration required, using either Salesforce and/or Veeva support or commercial operations.
• Must possess strong analytical skills and extensive experience using Excel, Power BI or similar programs.
• Experience with integrated platforms such as: Vault, Align, Magento and/or JDP.
• Demonstrated fluency in MS Office (Excel/Outlook/PowerPoint/Word) is required.
• Must have excellent communication (oral and written), presentation, organizational and stakeholder management skills (including the ability to develop/maintain strong, cross-functional stakeholder relationships).
• Demonstrated ability to translate data into actionable insights, effectively using digital tools and technologies to improve outcomes, while being digitally fluent with a natural curiosity for emerging tech and consumer behaviors, and possessing a strong understanding of emerging digital trends and their relevance in a modern, insight led workplace is essential.
• Willing and able to work through change management and must have schedule flexibility.
• Ability to work under pressure to meet tight deadlines with minimal supervision.
• Willing and able to travel up to 5% based on the needs of the team and the business.

Standort

Nespresso Deutschland GmbH, Düsseldorf