Remote Service Engineer

Nice to meet you - we are Kornit Digital!

Kornit Digital is a worldwide market leader in sustainable, on-demand, digital fashion and textile production technologies. The Company is writing the operating system for fashion with end-to-end solutions including digital printing systems, inks, consumables, and an entire global ecosystem that manages workflows and fulfilment.

Every day we take the chance to re-invent, create, solve, adapt, improve and conquer the unexpected. Our engagement drives us to change the way people print on textiles today and in the future.

You are invited to be part of it to #expressyourbest!

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We are currently looking for a skilled and customer-focused Remote Service Engineer based in Dusseldorf, Germany. This role is ideal for someone with strong troubleshooting skills, a passion for technology, and a commitment to delivering exceptional service.

Scope & Responsibilities

• Provide professional first-level technical support to customers experiencing issues with Kornit Digital printers and application software via phone and remote tools (e.g., remote control, log file retrieval, settings adjustment).
• Diagnose and resolve hardware and software issues related to Kornit Digital printing systems and associated software.
• Accurately document all support cases using Kornit’s systems and tools (currently Salesforce.com service modules), including technical reports and statistics.
• Maintain continuous and professional communication within the team and with other departments.
• Actively use and optimise processes and documentation in your area of responsibility.
• Create and share solution-based documentation for inclusion in the Known Error Database.
• Reporting and creating technical documentation and statistics.
• Apply upgrades and product modifications as defined by the product line.
• Participate in support hotline coverage, including support during extended service hours according to a defined schedule.
• Escalate cases appropriately and ensure consistent follow-up and resolution.
• Promote Kornit’s service offerings such as service contracts, training programs, and maintenance services to customers.
• Perform additional tasks related to showroom systems and other technical responsibilities as required.

REQUIREMENTS

Required skills and capabilities

• Technical degree or equivalent experience in mechanical, digital, and electronic technology.
• Minimum of 3 years’ experience in a technical role servicing electro-mechanical devices.
• Willingness and flexibility to travel for on-site service visits (up to 20%).
• Familiarity with digital printing technologies such as industrial inkjet, RIP/colour management, textile printing is a strong advantage.
• Proficiency in Microsoft Windows and Office applications.
• Ability to work effectively under pressure to meet deadlines.
• Strong analytical and problem-solving skills.
• Self-motivated personality with the ability to work independently and collaboratively.
• Excellent communication and customer service skills.
• Required language skills: fluent in English with at least intermediate German. Any of these additional languages would be an advantage (Italian, Polish, Russian, Czech, French or Spanish).

KORNIT is committed to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We encourage people from all backgrounds to apply. We are committed to ensuring that our technology is made available and accessible to everyone. All employment decisions are made without regard to race, color, national origin, ancestry, sex, gender, gender identity or expression, sexual orientation, age, genetic information, religion, disability, medical condition, pregnancy, marital status, family status, veteran status, or any other characteristic protected by law.