Intern CRM (f/m/d)

We Are Wholesale. We turn opportunities into results, shaping the future of wholesale.

At METRO, we’re more than a global food wholesaler. We are ONE METRO: a diverse team of over 85,000 colleagues across more than 30 countries, united by one mission: enabling our 15 million customers to create meaningful moments in hospitality and independent trade.  

We shape the M with passion, commitment, and growth mindset. This means taking on responsibility, making our company your company and creating a business together that remains true to its roots but always seeks new solutions.  

Start date:  1st of August 2026

Duration:  6 months 

Working hours: 37.5 hours per week

Job Description

The SCM Customer Relationship team at METRO is responsible for managing key customer relationships, ensuring accurate forecasting, and overseeing the full order fulfillment process. As an intern, you will actively support the team in daily operations and strategic process improvements but also work on own topics and customers. This role offers hands-on experience in international supply chain management and close collaboration with internal and external stakeholders.

Our team plays a central role in ensuring product availability for METRO Own Brand assortments by managing customer relationships, demand planning, forecasting accuracy, stock visibility, and the end-to-end order fulfillment process.

In a highly international and fast-changing environment, the team works closely with areas such as Integrated Planning, Supply Chain, Logistics, Sourcing, Master Data, and IT, while also supporting key transformation projects.

As an Intern you will become an active part of this international environment. You will support operational activities, participate in process improvement initiatives, and gradually take ownership of dedicated customers and topics.

Responsibilities

• Execute predefined daily, weekly, and monthly operational SCM processes.
• Analyze, validate, and challenge customer forecasts to support accurate demand planning and product availability.
• Monitor stock situations, forecast coverage, and order execution performance for assigned customers and assortments.
• Ensure timely and accurate processing of customer orders from order entry until final delivery.
• Support the coordination of operational topics related to customer orders, availability, and delivery issues.
• Communicate proactively with METRO countries and internal stakeholders to solve operational challenges and improve collaboration.
• Prepare operational analyses, KPI follow-ups, reports, and presentations to support business decisions.
• Gradually take ownership of dedicated customers and individual improvement topics during the internship period.
• Support ad hoc operational and project-related activities as required.

Qualifications

• You are currently enrolled in a Bachelor’s or Master’s degree program in Business Administration, Economics, Engineering, Supply Chain Management, Logistics, or a related field.
• You possess strong analytical skills and enjoy working with operational data and problem-solving.
• You have advanced MS Office skills, especially in Excel (Pivot Tables, formulas, data analysis; Macros are a plus) and PowerPoint.
• Knowledge of BI tools, dashboards, or data visualization solutions is considered an advantage.
• You are passionate about customer service and understand its impact on supply chain performance.

• You are proactive, structured, and solution-oriented, with a hands-on mentality.
• You are customer-oriented and understand the impact of supply chain performance on customer satisfaction and business.
• You are comfortable working in an international and cross-functional environment with multiple stakeholders.
• You have strong communication skills and a collaborative mindset.
• You are fluent in English, both spoken and written; additional European languages are considered a plus.

Additional Information

What We Offer:

• Work-life balance: Flexible working hours with the option of mobile working in agreement with your line manager, holidays depending on length of your internship (up to 12 days with 6-months internship).
• Mentoring during your internship.
• Well-being: Health days with lots of health checks and information about your well-being, company medical care including a range of preventive services, such as flu shots, OTHEB employee assistance program.
• Exciting life on campus: Free gym and sports classes, Rioba coffee bar, canteen with discounted meals for employees, discounts in our wholesale store, and many campus events.