Service Operation Engineer

Geek+ is a global technology company specializing in smart logistics. We apply advanced robotics and artificial intelligence technologies to create solutions for warehouse and factory operations.

With the rise of e-commerce and the demand for faster and more flexible movement of goods, warehouse and manufacturing operators are facing increasingly complex production and logistic challenges today. Speed, product diversification, same-day delivery, volume, safety… these concerns are impacting a wide range of industries, from apparel, retail, automotive, to even electronics, energy and pharmaceutical industries.

Geek+ was founded to be the solution to these problems. We make logistics affordable, efficient, flexible, safe and agile. Our vision is to establish a fully automated and intelligent supply chain globally.

We are a fast-growing team of young professionals

Service Operation Engineer

Responsibilities:

• Customer Support: Act as the first point of contact for customers seeking service or support, ensuring all inquiries are logged, tracked, and resolved in a timely manner
• Service Coordination: Schedule and coordinate service request, repairs, and maintenance activities with customers, service partners and engineers ensuring all required parts and equipment are available for scheduled service tasks
• Administrative Duties: Prepare and process service-related documentation, including work orders, service contracts, and warranty claims
• Reporting: Generate regular reports on service performance metrics, including response times, customer satisfaction, and service completion rates
• Inventory Management: Coordinate with the logistics team to ensure timely delivery of parts customers and field engineers
• Billing and Invoicing: Assist in the preparation of service quotes, invoices, and billing documentation. Follow up on outstanding payments and ensure accurate and timely billing for all services rendered

Required capabilities, and skills

• With valid work permit
• Bachelor degree or above, major in logistics, mechanical related or similar industry experience is preferred
• Strong communication skills with the ability to interact effectively with customers, service partners, and internal teams
• Excellent organizational and multitasking abilities, with strong attention to detail and the ability to manage multiple service requests simultaneously
• Experience in coordinating service schedules, repairs, or maintenance activities is a strong advantage
• Ability to work with data and generate reports; proficiency in Microsoft Excel or similar tools is preferred
• Basic understanding of inventory or logistics coordination processes is a plus
• Ability to work independently as well as collaboratively in a fast-paced environment
• Fluency in English and Chinese; additional languages are a plus

Preferred qualifications, capabilities, and skills

• With driver's license