Service Management Solutions Practice Leader

At Arcwide , we are more than just a consultancy – we are a team driven by commitment, teamwork, excellence, and passion . As the largest IFS Partner globally , we deliver world-class IFS Cloud solutions that transform businesses, and we’re on a mission to continue setting the standard for excellence. We are currently searching for motivated and dedicated individuals who are ready to take that next step of their career.

We are seeking a dynamic and driven Team Leader in Service Management to join our growing team in Germany. In this hybrid role, you will act as a hands on Team Leader and Project Manager , guiding successful IFS FSM (Field Service Management) implementations across global projects.

You will also support presales efforts , deliver product demos , and build strong client relationships, playing a key role in the growth and excellence of our Service Management practice. This will be a varied role working with various clients and business departments. 

What you can expect from the role: 

Leadership & Delivery

• Lead and mentor a team of consultants working on IFS FSM and related service management projects.

• Oversee full project lifecycle for IFS FSM implementations: scoping, planning, execution, and delivery.

• Act as project manager on complex engagements, ensuring quality, budget, and timeline adherence.

• Provide direction and resolve delivery-related challenges within the team.

Client Engagement & Escalation Management

• Serve as the escalation point for clients, ensuring timely and effective resolution of issues.

• Maintain strong client relationships and act as a trusted advisor throughout the project lifecycle.

• Identify and manage risks and proactively propose solutions to clients.

Presales & Business Development

• Support presales activities, including discovery sessions, RFP responses, and solutioning.

• Deliver client-facing demos and workshops to showcase service management capabilities.

• Qualify and follow up on new leads and opportunities in collaboration with the sales team.

Knowledge & Best Practices

• Promote service management best practices across the team and wider organisation.

• Stay updated on industry trends, particularly in field service and enterprise service management.

• Contribute to internal capability building, including knowledge sharing and onboarding of new hires.

What we will look for in your CV:

Required:

• Proven experience in Service Management systems (e.g. IFS FSM, ServiceNow, SAP FSM, Oracle Field Service, etc.) would be beneficial.

• Strong background in consulting, with customer-facing delivery experience.

• Demonstrated project or team leadership in a service-related technology or business transformation environment.

• Excellent communication and stakeholder management skills.

• Fluent in German and English both verbal and written.

• Ability to juggle multiple responsibilities across leadership, delivery, and presales.

Preferrable:

• Experience working on IFS FSM projects (IFS training can be provided).

• Experience managing client escalations and recovery plans.

• Comfortable delivering product demos and working closely with sales teams.

Why you will enjoy working at Arcwide: 

• Competitive Salary - where you are rewarded for both your individual and company performance.
• Benefits Packages - you will also have access to excellent benefit packages including holidays, private healthcare insurance, pension contributions, wellness programmes, mobile phone and laptop, and much more!
  
• Hybrid working – where each team has autonomy to determine their in-person and remote working schedule.
• Continuous learning – we understand that it is imperative to invest in our people’s development and we ensure that you are always progressing in your career or learning development.
• Social events – our people perform best when they have a good work life balance, monthly events for all to attend.
• Equal & inclusive culture – we are committed to having a diverse and inclusive workforce where each individual feels they belong and can thrive in a work environment with a strong sense of community.

About Arcwide:

As the demand for IFS Cloud consulting continues to grow worldwide, Arcwide strategically positions itself as the largest preferred IFS partner by combining the world-class business consultancy of BearingPoint with the best-in-class cloud technology and innovation of IFS, to implement digital business transformation globally, delivering more value, faster. Arcwide is an IFS Platinum Channel & Services Partner that offers a full range of services and support to their customers worldwide. Arwcide has more than 500+ professionals in 23 offices in 16 countries, who collectively have hundreds of years of IFS experience in delivering business and technology transformations. To learn more about our company, click here .

Equality and Inclusion:

Arcwide is an equal opportunities employer. We are committed to having a diverse and inclusive workforce where everyone feels they belong. Fostering a work environment with a strong sense of community and where everyone can thrive is a core pillar of our business. We are focused on attracting and retaining the best people with the right skills and the desire to deliver excellent results, regardless of background. In return, we will provide a working environment in which everyone feels valued and can fulfil their potential, where their talents are fully utilised and company goals are met. We celebrate the strength that comes from our similarities and our differences through local initiatives which promote inclusion, outreach, and respect.