Automation Support Engineer (SLA), Port Service team

Join the Konecranes Port Services team a global one-stop service partner fueled by extensive equipment expertise. Our comprehensive services begin with equipment maintenance and expand alongside the evolution of our customers terminals. Remote services are a strategic focus area for growth and a pivotal component of this initiative is our Automation Service Level (SLA) business. Under our Service Level Agreement contracts customers benefit from defined operational KPIs with guaranteed response and resolution times. Our automation solutions ranging from operator-assisting features to fully autonomous equipment aim to enhance crane safety intelligence and efficiency. We leverage cutting-edge technology including the latest sensors positioning systems lidars and camera technologies to develop best-in-class solutions for our customers.

We are currently seeking an Automation Engineer (SLA) to join our team and contribute to the maintenance of this critical aspect of our automation this role you will actively engage in solving customer automation issues implementing improvements and participating in development of the customer relationships. Your responsibilities will encompass:

• You will start Port Services career by supporting Konecranes Gottwald AGVs
• Analyzing log files (AGV & BMS logs) for troubleshooting purposes aiming to find out the possible root causes for the customer issues
• Solid MS Excel skills to recognize error patterns and trends over the time
• Basic IT skills to use VPN tools to connect remotely for machines
• Problem validation together with customers and AHT engineering department
• Direct customer communication about incident priorities and resolution plans

Qualifications :

What we expect from you:

We are looking for an individual with experience and knowledge in PLCs and automation systems. If your passion lies in problem-solving and you are willing to engage directly with customers we want to hear from you.

To succeed in this position you should have:

• A Masters or Bachelors degree or a state-certified technician in a relevant field or practical knowledge gained from work experience
• Prior PLC experience and basic understanding of automation systems
• Basic understanding on Drives and Inverter technologies especially ABB CoDeSys
• Willingness to learn new technologies and cultures.
• Good communication skills and comfortable with English language
• Systematic problem-solving skills.
• A positive attitude toward learning and development.
• Willingness to communicate directly with customers
• Can do attitude structured and independent way of working

Additional Information :

What we offer you

A chance to work at the forefront of container handling automation.

A unique opportunity to contribute to the development of the most modern technology in autonomous equipment.

Growth opportunities within an expanding automation & SLA business.

We foster a high team spirit and maintain strong relationships with our customers. While addressing challenges you can always rely on the support of our team of highly dedicated professionals including other developers engineers contractors and on-site personnel.

This is a full-time permanent position located in any Konecranes Location in Europe preferably in Düsseldorf Germany. We embrace a hybrid working culture.

Interested

Please submit your application along with your CV in English via the Apply link below by 20th of October 2025

For additional information please contact Daria Zhuravleva Global Talent Acquisition Specialist via 

Konecranes moves what matters . We are a global leader in material handling solutions serving a broad range of customers across multiple industries. We consistently set the industry benchmark from everyday improvements to the breakthroughs at moments that matter most because we know we can always find a safer more productive and sustainable way. Thats why with 16 000 professionals in over 50 countries we are trusted every day to lift handle and move what the world needs.

Remote Work :

No

Employment Type :

Full-time