Technical Excellence Partner - Networks

Our client, a leading global multinational information technology services and consulting company, is recruiting a Technical Excellence Partner - Networks to join their business in Germany. Position Title: Technical Excellence Partner - Networks Position Type: Permanent Start Date: ASAP Location: Dusseldorf, Germany Contact: Bojan | +49 89 23 88 98 671 The Technical Excellence Partner - Networks (TEP or TP) job role has been designed for large and complex deal as MSI to cope with the underlying technical and organizational complexities and to remove roadblocks in the customer technical journey. As master of technics to collaborate in designing technical solution on complex, non-standard customer business requirements in the pre-sales and/or post-sales phase, As master of craft with proven hands-on capabilities to validate the design by implementing first few sites in the network, delivering tested configuration templates & configuration guidelines, to drive requirements in terms of tools to ensure and secure the right technical dataflow for operating properly, As master in collaboration to interact with technical stakeholders (design team, engineering, ESC expert), project manager and with customers experts to define the most appropriate way to deliver the solution, As the highest technical operational authority during the run phase as well during the customer life cycle for driving critical matters amongst heterogeneous entities for the customer. The Technical Excellence Partner plays clearly an important role in front of the customer to ensure a seamless transition and transformation of the solution into a “state of the art” standards in term of implementation securing the customer business Under the responsibility of the ATP (or Senior solution consultant) Technical Expertise in Solution Design qualification Early engagement during the Pre-Sales phase Contribute to Customer workshop participation, Contribute to customer solution definition, qualification & validation Ensure compliance with already implemented network architecture and solutions Contribute with pre-sales design team the Customer network design involvement in Design activity Validate and qualify operationally the HLD Qualification and verification of new SAM requests, Provide complementary design documentation for implementing the solution Design validation and Customer acceptance Facilitate and support a lab and/or contribute to proof-of-concept for new solutions Support the first few Customer pilot site implementations Gather customer and Sales feedback Technical Expertise in Solution Transition & Deployment Own network design documentation Create the Customer technical documentation for change & release management and operational entities. Build the Customer specific configuration templates and guidelines to be applied in order to meet Customer service requirements Decide the project implementation process with lead Project Manager on the high level interlock Technical alignment of network deployment team Contact the Lead Project Manager for the official request for resources Empowered to work with resource managers directly Enlist the technical knowledge required for the scope of the project to let the manager select the deployment team. Analyze the resource capacity, coverage & availability and feedback to the Lead PM and let him confirm if that would meet the project plan Train the designated deployment team on Customer technical design specific requirements. The objectives are to: Share the technical configuration guidelines, any non-standard items, customized SAT requirements, designated database with the deployment team Keep the deployment team up-to-date on architectural changes. Ensure technical knowledge transfer amongst key CS&O teams (TM, IOC, Customer Service Desk,…) so that customer solution be aligned with technical and operational rules in place Direct the Customer network deployment To share the scope of the project, its rollout schedule and any specificity with the TM deployment team at the start of the deployment phase. Ensure that all the team members of the Deployment Team are applying consistently the technical recommendations, guidelines and configuration templates Provide technical expert support to the Deployment Team Be point of escalation to the Deployment Team with regards to technical issues related to design Knowledge and skills Should have fundamental knowledge of Network Layer 1, 2 and 3 and have network OSI level troubleshooting skills. Strong Network skills are mandatory. Good understanding the network related client products Strong and practical knowledge of all tools used in Service Transition CMRM (Salto, MachX, Prod+, XConf, Toscan). This include a strong understanding of the technical Data workflow and associated process to express the right requirements to the client IT Team in case of evolution Expert level in WAN, LAN, WLAN, SDWAN, SDLAN Strong understanding of the organization and the current working model roles and responsibilities, Exceptional communication skills – both written and verbal & Excellent active listening skills (workshops animation, interaction with many stakeholders) Ability to establish and maintain strong relationships. Ability to influence others and move toward a common vision or goal. Ability to work under pressure and deal with multiple tasks. Flexible and adaptable; able to work in ambiguous situations. Self-driven and able to work under minimal supervision Problem solving and root cause identification skills. Must be a team player and able to work collaboratively with and through others. Familiarity with project management approaches, tools and phases of the project lifecycle. Experience with large-scale organizational change efforts. Change management certification or designation desired. Willing to work in a 24x7 environment. Education, qualifications, and certifications Bachelor level in Engineering, Telecommunications or Computer Science CCIE Mandatory NSE1-3 certified (NSE-4 Advantegeous) ITIL Foundation certificate Python Training courses + Hands-on experience on Network modeling (JSON), templating (Jinja) Experience Minimum of 8-10 years of Experience in network technology Mandatory. Proven record as Lead Technical Engineer or equivalent Excellent customer skills, interpersonal, strong communication & analytical skills.. Former Experience in IT dev. preferred (agile) but not mandatory Self-driven and able to work under minimal supervision For more details contact: sales(at)manningglobal.com Quoting reference: DE_MGBU_TEPN_13182