Working Student - Customer Support Operator

When travelers are searching for a hotel, we want the obvious choice to be trivago! By comparing prices from major booking sites, we're making it easy for people to find hotels they want at a price they'll love. In the lively city of Düsseldorf, we seize opportunities to learn everyday, innovate, and make an enduring mark on the travel industry. A career at trivago is a journey designed for people who crave continuous development and want to thrive in a high-performing team. Here you will find those who aren't afraid of change but rather embrace it, turning every challenge into a pathway for growth. Join trivago, work with a great team, and grow with us!

Join us in making a difference

Are you patient, persuasive, and passionate about user experience? Excited about working with diverse stakeholders at trivago? Join us as a working student in User Support Operator at trivago! You'll get hands-on experience to be the user's advocate and build trust in the trivago brand. In return, you'll work on a global platform with an international team in a dynamic environment that values your growth. You'll develop valuable skills in problem-solving and cross-cultural communication while making a real impact on our users' experience. Read on and apply today!

• Provide timely and accurate support to user inquiries via Email using Zendesk, and translation tools
• Answer user feedback on third-party review sites
• Improve trivago's products by investigating, reporting to fix issues or bugs reported by users
• Explore and understand issues faced by our users, finding solutions by collaborating with different stakeholders within and outside trivago
• Gather, categorize, and channel user feedback to relevant teams
• Collaborate on and support various initiatives to improve our operations and processes

• Excellent and fluent written and verbal communication in English (our company language)
• Adaptable and proactive, able to work both independently and collaboratively
• Passion for travel and user experience, with the ability to empathize and put yourself in the user's shoes
• Current enrollment at a university in Germany, living within a commutable distance to Düsseldorf
• Availability to work 20 hours per week and ability to commute to campus twice a week

What you'll learn:

• Problem-Solving: Develop problem-solving skills by exploring user issues and collaborating to find solutions
• Technical and industry knowledge: Effectively troubleshoot and resolve issues
• Cross-Cultural Competence: Enhance your ability to work with international users and understand different cultural contexts

Stand out with:

• Previous experience in hospitality or customer service, particularly in written communication
• Previous experience responding to user reviews on third-party platforms
• Proficiency in any additional written language used in trivago's key markets

Worried about missing a few requirements? Still apply, and express your motivation as you may just be the right candidate for this or other roles!

As you grow, so do we.

This is why at trivago, we prioritize your development, offer personalized coaching through Nilo, and free German language classes. You'll have access to workshops, educational meetups, conferences, free online learning courses, and a fully-equipped campus library. We also organize regular team and many company-wide events so you can build experiences with us.

Life happens.

We offer paid vacation days during your employment, flexible working hours, 1 work from home day weekly. Additionally you can work remotely from a different location, within Germany or selected countries abroad for up to 20 days per year.

Enjoy your office days.

Use your daily canteen budget to share lunch with colleagues in our canteen, help yourself to complimentary snacks and drinks in our kitchens, stay healthy with our on-site gym and sports classes, and enjoy the comfort of ergonomic desks and focused work areas.