Front Office Agent (m/w/d)

Why Essendi?

We are Essendi – the operators of this hotel and your employer. Our ibis Düsseldorf Hauptbahnhof is a hotel on the up: within just a few months, we’ve improved all our key performance indicators, modernised the rooms and been upgraded from 2 to 3.5 stars – and we’re far from finished. We’re now looking for hospitality staff to join us at the forefront of this journey.

As part of the ibis brand and the Accor world, you’ll enjoy real benefits – from discounted stays in hotels around the globe to discounts with many partners. You can find out more about this world at careers.accor.com.

Job Description

WHAT YOU WILL BE DOING: 

You are the first face our guests see – and the last one they remember. In our 166-room hotel, you’ll ensure that every guest feels welcome from check-in to check-out. You’ll report to our Front Office Manager.
• Check-in & Check-out: You welcome our guests, handle their arrival and departure, and make their stay enjoyable from the very first minute.
• A host through and through: You answer questions, offer tips on all things Düsseldorf, and find a solution to every request.
• Bookings & Enquiries: You handle bookings as well as email and telephone enquiries reliably.
• Bar right by reception: Our simple bar is integrated into the reception area – you’ll serve straightforward drinks and prepare light snacks. No cocktail bar, but plenty of variety in your day.
• Smooth operations: You’ll ensure everything runs smoothly at reception and work closely with colleagues from all departments.

WHAT YOU WILL BRING: 

• A passion for hospitality: You enjoy interacting with people and have a genuine smile.
• Attitude over CV: Whether you have hotel experience or are changing careers (e.g. from retail, catering or the service sector) – what matters to us is who you are.
• Confident in spoken and written German and English; other languages are a plus.
• Even when things get busy, you remain friendly and keep a clear head.
• Team spirit and reliability.
• Willingness to work early and late shifts, including at weekends – our hotel is open to guests seven days a week. Night shifts are handled by dedicated night auditors.

Qualifications

WHAT WE OFFER:

A secure job – full-time, permanent, starting immediately or by arrangement.
A 13th month’s salary and statutory holiday pay – your hard work pays off.
30 days’ holiday to recharge your batteries.
€50 a month via the Essendi staff portal – e.g. for the Deutschlandticket. Your workplace is right next to the main station: a short walk, a relaxed commute.
Staff meals during your shift.
Heartist staff rates at Accor properties worldwide – plus discounts with many partners such as Nespresso, Apple, SIXT and HelloFresh.
Further training through the Accor Academy – including during working hours.
Career development opportunities – within our company and worldwide across the Accor group.

Additional Information

Your team & your working environment

You’ll be joining a young, ambitious team that’s really passionate about their work – led by a young, dedicated director. Together, we’ve achieved a great deal in a short space of time: improved figures, modernised rooms, and the upgrade from 2 to 3.5 stars. The lobby and public areas are also constantly evolving – becoming more attractive step by step. If you’re keen to delight our guests on the front line and truly see ‘your’ hotel as your own, you’ll be a perfect fit for us.

Diversity & Inclusion

We’re an employer that embraces diversity. We want to attract and nurture talent from a wide variety of backgrounds, and offer them an environment where everyone can contribute. What matters to us is who you are and what you can do.